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Breaking down the obstacles and embracing Application Performance Monitoring (APM)

Tushar Patwardhan, Chief Technologist, Hewlett Packard Company

Rajesh Dontula, ADM Program Manager, Hewlett Packard Company

 

hurdles.jpgIn this Outsourcing Center article, HP’s Mats Fredman explained how you can monitor all your applications without pain.

 

Traditionally, enterprises have found it difficult to adopt Application Performance Monitoring (APM) for various reasons. In this blog post, we will discuss key inhibitors for APM adoption by enterprises and how to break those barriers.

 

The Obstacles

This article in Information Week, Under Fire: Why You Need APM More Than Ever, researched APM adoption within enterprises and pointed out three key inhibitors:

  1. Too much staff time is required to implement the monitoring. Most enterprises employ a distributed application model, in which data and resources could be located literally anywhere. The environments have grown complex. It takes anywhere from 3-6 months to setup adequate monitoring due to complexity of setup and configuration of monitoring software and corresponding hardware.
  2. Lack of expertise. Application monitoring tools are complex. The monitoring tools demand skilled staff to script monitoring and require experienced people to run. Few companies have adequate resources with monitoring expertise. So, the approach reverts to reactive searching for the problem once it impacts a company’s ability to execute core business processes, such as processing claims on time, taking reservations, or meeting delivery deadlines.
  3. Cost. Application monitoring tools are expensive. These tools have significant upfront costs, including hardware and licensing costs. They require expensive consultants with specialized skills to implement and support.

 

The Solution 

There are five key elements to overcoming the obstacles to embrace and implement APM:

  1. Cloud solutions.  APM instance startup time can be reduced significantly (compared to the client self-implementation of a dedicated APM instance) by using a cloud solution, standard processes, and templates.  The cloud based solution enables the instance to start up within days instead of months, thereby reducing the time-to-value realization. This approach also reduces the client staff time commitment as it eliminates the need for a dedicated monitoring infrastructure.
  2. Global leveraged delivery model.  An effective global delivery model is necessary to provide ready access to the specialized skills required to implement and operate the solution. The leveraged model reduces delivery cost and enables a 24x7 support model at a lower price point.
  3. Cost effective “as-a-service” model. This eliminates the need to acquire expensive software licenses and provides for a less expensive software usage based model. This enables the ability to quickly grow or shrink the scope of performance monitoring as dictated by business needs.
  4. Global automated monitoring. This enables monitoring your business applications from multiple worldwide locations and aligns monitoring with your end user perspective. Traditional monitoring is manual and cost-prohibitive to monitor from user base proximity. Global presence is a must if you want to a get true view of what your users are experiencing.
  5. Integrated solution architecture. An integrated solution not only monitors and notifies for alerts, but also has the ability to integrate with your IT service management system for ticketing. This architecture leverages existing service management and escalation processes, thereby accelerating issue resolution. 

HP’s approach is to combine all five elements in a single managed service that provides a clear line of accountability and visibility. HP’s cloud based solution eliminates upfront capital expenditure, and the usage based model enables a shift to operational expenditure thereby freeing up capital for growth opportunities.

 

Previous blogs by Tushar Patwardhan:

 

Previous blogs by Rajesh Dontula:

 

Related links:

 

About the Authors

 

Tushar Patwardhan - cropped.pngTushar Patwardhan, Chief Technologist, Hewlett Packard

Tushar Patwardhan is Chief Technologist in Americas Regional Development Centers in Plano and Pontiac. Prior to his current role, Tushar worked in multiple industries including Healthcare, Convenience Store Retail, and Manufacturing where he led projects as the lead architect.  His deep experience in Application Management and Development led to the creation of many service offerings within HP AMS. Tushar is a certified Open CA Master Architect and has a long history of working with geographically diverse teams.

 

 

 

Rajesh Dontula, ADM Program Manager, Hewlett Packard Company

Rajesh has more than 22 years of consulting, applications development and management experience. He has planned and managed the design, development and ongoing support of large-scale information and decision support systems to deliver positive business outcomes.

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