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HP to showcase solution demos at Convergence 2014

By: Archie Reed, WW Director of Strategy & Innovation BPaaS, HP Enterprise Services and Shefali Dua, WW Solution Manager, Business Process as a Service, HP Enterprise Services


If you plan to attend Convergence 2014 on March 4-7 in Atlantablog - shefali - conv14 booth.jpg, be sure to visit the HP booth (#700).  The HP Microsoft Business Applications team will be providing many live demonstrations:


Customer Experience Management as a Service

Enables businesses to combine structured and unstructured social data to drive actionable customer insights by listening, analyzing, and engaging in social conversations. Features multiple variants of following use cases:

  • Sentiment Analysis
  • First Call Resolution
  • Brand Defense
  • Revenue Optimization/Services to Sales

Dealer Management as a Service

Integrates the vehicle dealer-distributor-OEM value chain to optimize marketing, sales, customer service, vehicle servicing, & asset/product/knowledge management

  • Drives new and repeat sales of vehicles, parts, and service
  • Improves dealership operational efficiency with process automation
  • Enhances buyer experience through intelligent high touch interactions

Case Management as a Service

Improves contact center customer service through a comprehensive set of features to manage service-level agreements, dynamic work streams, business rules and workflow, documents, computer-telephony integration, and mobile apps. Includes

  • Automatic case assignments based on skillsets, availability and language preferences
  • Self-service registration portal and client facing app
  • Powerful business rules engine and match rules engine for product and service
  • Training management

Visit HP booth 700 to see a live demos and meet with our Dynamics and industry experts.  Or contact Shefali Dua to schedule a 1:1, personalized demo.


For information on all of HP’s activities at Convergence, click here. We look forward to seeing you in Atlanta.


Related links:

HP at Convergence 2014 event microsite

HP Enterprise Applications Services for Microsoft Dynamics CRM

Start Your Journey interactive video

Start Your Journey microsite


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