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How relevant is your enterprise architecture to the New Style of IT?

By:  John Bennett, Applications Transformation Marketing, Enterprise Services, Hewlett Packard Company

 

stool.jpgLink to article:  Systems of Engagement: IT Architecture in Transition

 

Noted author and strategist Geoffrey Moore recently posted an article on LinkedIn, titled Systems of Engagement: IT Architecture in Transition.  This stirred my interest, as HP has been working to enhance its enterprise architecture frameworks and tools, along with its transformation framework, to align and supporting the new style of IT.

 

In his article Mr. Moore makes the distinction between traditional client-server architectures and those needed to support systems of engagement.  He writes, “Systems of engagement represent a second architecture, one that developed independently from the client-server stack, and enterprise IT leaders now must find a way to interface the two.”

 

HP would refer to this as Infrastructure Architecture, one of the three legs of Enterprise Architecture (EA), the other two being Business Architecture and Information Architecture.

 

The challenge isn’t just at the traditional IT architecture level.  The challenge reaches into application and solution development approaches. Gartner analysts referred to this as “the two speeds of IT” at the Gartner Symposium ITxpo® 2013.  These systems of engagement rely on Cloud for delivery, which means security comes into play.  They rely on the traditional back end systems and applications, the systems of record, which in turn rely on SOA, service-enablement, or libraries of APIs to provide access to data and services where needed.

 

We also need, perhaps. a new vocabulary.  Not only is the legacy architecture ill-suited for the new style of IT, it takes far too much to adapt. Why a new vocabulary?  Because the answers to some basic questions are very different for the new style of IT.  What is customer experience? Indeed, what is a transaction?  What do we mean by customer or employee interaction?

 

And the need for a new vocabulary may reflect a need for new methods.  How do you organize for the highly fragmented reality we need to manage?  How do you let 1,000 flowers blossom … and identify those worth harvesting? Different interaction types need different infrastructures, most likely need new methods, may even need new business processes.  What architectural styles support these new interactions?   

 

I would argue that to deal effectively with the new style of IT, you need to holistically manage it from a complete enterprise architecture perspective, one that encompasses all three of these legs (Business, Information and Infrastructure) at each level of abstraction (strategy, structure, operations.  Furthermore, I’d argue that these three legs enable the true value of enterprise architecture.  The true value lies in the chair, not each individual leg.

 

So what is that value of Enterprise Architecture?  Well, it’s certainly not a set of frameworks and artefacts that sit on a shelf.  Nor is it something that EA’s can bang program and project leaders over the head with.  They’re necessary but not sufficient.

 

Done well, Enterprise Architecture provides the foundation for making effective decisions:  decisions about what projects to invest in based on how well they support the business strategies and goals of the organization.  It helps determine how much to invest in them based on the expected incremental business benefits realized from that investment.  It guides you as to when to invest in them based on the broad portfolio of choices and ideas and innovations coming forth from business and IT leaders alike. 

 

Using EA this way means you make the right decisions for the business based on the business strategy and not on “coolness.”  Most important, the combination of EA and business strategy come together to help the EA determine where technology innovations can very quickly lead to interesting business opportunities.  In short, you want to decide like Mr. Spock, not act like Captain Kirk (for all you Star Trek fans). 

 

With the pace of innovation and change associated with the new style of IT, with the sheer volume of innovations taking place in both technology and services, you need both enterprise architecture and governance methods that not only keep you in the game, but give you a good chance of winning it.

 

What do you think?

 

Other items by John Bennett:

 

Related links: 

 

About the author

 

John Bennett.jpgJohn Bennett, Applications Transformation Marketing, Enterprise Services, Hewlett Packard Company

John has been with HP for over 30 years.  He is responsible for pan-HP Enterprise Services Applications Modernization and Transformation Consulting Services marketing.  Before joining HP Enterprise Services, John led the development and marketing of the HP Data Center Transformation Solution.  Based in Massachusetts, he has a Bachelor of Science in mathematics and a Master of Science in computer science from Rensselaer Polytechnic Institute, and an MBA from Clark University.

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WW product marketing manager for HP Applications Modernization and Transformation Consulting Services. 35+ years of IT technology and servi...
About the Author(s)
  • Business Development leader for HP’s Testing Practice in Americas and TaaS Global Capability Leader
  • Anthony works in the ES Apps Enterprise APJ . He is a self-motivated and well-disposed individual. He is a certified SAP FICO consultant. He has over twenty years industry experience in business transformation and Information Technology consulting (SAP). With excellent, interpersonal and communication skills, Anthony is able to influence and motivate at all levels. An empathic team player, He derives fulfilment in contributing towards others' development. Anthony possesses good analytical and problem-solving skills. He is a quick thinker, remains calm under pressure, handles multiple tasks, and accomplishes objectives with excellent time management. He is flexible and accustomed to meeting high standards and deadlines. Anthony possesses practical knowledge of business processes and concepts and has a keen eye for detail. He is aware of the importance of an effective system and quality management.
  • Bryan Coapstick is the Director of Mobile Innovation at HP. In this role, he is responsible for driving strategic mobility initiatives and key industry partnerships to enable clients the ability to leverage the mobile channel to effectively reach their customers. Bryan’s expertise lies with several Fortune 200 companies in both public and private sectors that focus on business technology and emerging strategies. Bryan demonstrates innovative leadership though public speaking, panel discussions and blogging on the various ways mobility is changing our daily lives.
  • Benjamin Romberg has over twenty five years experience in the IT industry, the last twelve of which have been as a testing professional. He has experience as a test analyst, performance tester, automation specialist, test lead, test manager, test consultant and test executive. He has worked on all types of testing engagements ranging from small web based applications through to core system upgrades. Benjamin holds a Bachelor’s Degree in Genetics, a Post Graduate Degree in Software Engineering and an Executive Masters in Business Administration. Benjamin now leads HP’s Testing and Quality Assurance Practice in Asia Pacific and Japan.
  • Over the past 5 years, I have participated in the different stages of delivering Microsoft Enterprise Applications to customers as large as 40.000 concurrent users across Europe with a focus on the public and call center sector. During this period, I worked in numerous technical (lead) and business consultant roles. Using this experience, I am currently a certified Microsoft Dynamics CRM 2011 expert which specializes in guiding enterprise customers and implementation teams through the process of implementing Microsoft Dynamics CRM 2011.
  • Craig has been with HP for 10 years working on the solutioning side as a Solution Architect. Primarily works with Microsoft technologies and has for the better part of 16 years. This past year Craig has worked mostly with Windows AZURE and the mobility side of Windows Phone 7/8 and Android.
  • Master Business Consultant and Distinguished SE with 35+ years of IT experience, specializing in SOA and Integration.
  • Daniel Amor (EMEA, AMOD, Cloud, Portals, Web Apps and SOA domain expert): Daniel has designed, won, led and delivered large-scale, complex applications-related projects by acting as a trusted advisor to clients. Daniel conducts regular training and client-facing sessions, and he has authored six books and numerous articles in European and US-based magazines and newspapers on IT change. He is a regular lecturer and he speaks on Portals, E-Business and Cloud.
  • Global HP Microsoft Business Applications Practice. Microsoft Dynamics CRM subject matter expert. Based in Manchester, United Kingdom. @DarrenCRM on Twitter
  • Solutions Architect working at HP since 2002 with focus on Applications Modernization, located at Rio de Janeiro, Brazil
  • Managing Consulting specialising in Business Transformation and Value Management for Defence, Healthcare, Public Sector, Criminal Justice and Telecommunications.
  • Guido Arndt is since May 1997 business consultant and project manager @ Hewlett Packard Enterprise Services. Main focus is strategic and organizational alignment of logistics, sales and production processes in the automotive and manufacturing industry as well as business performance projects in finance and telecommunication industry. Guido has experience as change agent and transformation manager in people-driven merger & aquisition projects focusing government, consulting firms, manufacturing plants and consumer brands.
  • Horia Slușanschi serves as an Agile Coach leading the HP Agile Mentoring Office and the HP Software Engineering Profession. He is passionate about helping teams and leaders to find joy in work in the pursuit of customer delight.
  • CISSP, Open CA Master Architect Technical Consultant with 28+ years of IT experience specializing in Application Security, Solution Architecture, Portals, Social Business, and Integration
  • Jim has been with HP for 33 years and currently leads a global Strategic Capabilities Management team, with a specific focus on Business Analysis and Configuration Management. Jim also manages a team within the US State, Local, and Education division of HP. He was a member of the IIBA committee that created a Business Analyst Competency Model and he participated in the development of IEEE standards. Jim graduated from Harvard University, the University of British Columbia, and Ottawa Theological Hall. He currently lives in Toronto, Canada.
  • SAP Technologist from APPS GD SAP Practice - Manila covering SAP NetWeaver EP, SAP Mobility and general SAP solutions.
  • WW product marketing manager for HP Applications Modernization and Transformation Consulting Services. 35+ years of IT technology and services experience.
  • Laurence has over 35 years experience in the IT industry and has spent 27 years delivering knowledge management (and before that became fashionable, Artificial Intelligence and knowledge-based systems) transformation projects to clients in Government, Industry, Manufacturing and Telecomms industries. He has developed and implemented knowledge management (KM) strategies for HP's clients and for business areas in HP (for BPO and for our Consulting business) and believes that KM strategy is essential for an effective KM practice.
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  • Lori Lewis leads Global Digital and Integrated Marketing for the Applications and Business Services division in HP’s Enterprise Services. The organization is focused on providing clients with enterprise applications services and solutions to solve some of their most pressing business problems. For over 2 decades, she has championed innovative communication approaches to drive and grow market share and build motivated, empowered teams. She is a compelling, passionate ambassador of the art and science of marketing and the amazing results it can achieve when done with integrity and passion. Ms. Lewis’ credentials, track record, and enthusiasm are essential ingredients her team relies on as they work together to establish HP as the undisputed leader in information management and analytics services.
  • Microsoft Dynamics CRM solution architect, C# developer, MBA, husband, father, Auburn man. Follow me on Twitter @lucas_is.
  • CRM enthusiast, avid techie
  • More than 10 years of experience in developing effective and innovative marketing and communication strategies. Recently I have studied the effects of social media and disruptive technology on business, marketing, and culture. Follow me on Twitter: @micaelaraimondi
  • Agile Champion and coach. Passion in software development using lean and agile techniques. Software is a people business!!
  • Have 11 years of experience in SAP Consulting, Solutioning and Account management.
  • I have over 20 years of I.T. experience predominantely in applications development. In addition to my I.T. experience I spent 7 years as the Director of Store Services at Canada's third largest grocery retailer.
  • Shafraz Nasser is the Lead Microsoft CRM Architect with HP Enterprise Services in the South Pacific Microsoft Dynamics Practice. His focus is on selling, architecting and overseeing delivery of Microsoft Dynamics CRM based implementations within New Zealand.
  • Shefali Dua is leading Worldwide BPaaS Strategy & Solution Innovation team at HP Enterprise Services as the Solution Innovation Manager. Her focus is currently assisting in planning and delivery of industry solutions for verticals like social media, big data, mobility and security on the HP Enterprise Cloud offerings for CRM Technologies.
  • Steve Petruno is a Product Manager for HP’s Global Oracle Services with over 24 years experience in the Information Technology industry, project Management, Human Resources, Payroll and Benefits, ERP implementations, upgrades, acquisitions and divestitures.
  • I have worked for HP as a business consultant for seven years, providing process, strategy and business transformation advice in the Financial Services and UK Government sectors. As part of this I have used Lean and Continuous Improvement techniques to assess and improve business performance, ensure regulatory compliance and improve environmental sustainability.
  • Tom is the Global Product Marketing lead for HP's Cloud Applications Services. Tom has over 20 years of experience in information technology and a proven track record for implementing innovative client solutions in several industries including government, healthcare, and telecommunications. He thrives on developing services and solutions which result in business process improvement through greater systems efficiency.
  • Vijay Seetharaman is an Enterprise Architect within HP Enterprise Services - Industry Transformation Consulting practice, focusing on Cloud and Mobility


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