Can you use social media to spread happiness to your customers and and know them better? Don't miss our session at HP Discover Dec 4-6 in Frankfurt.
Many marketers believe that social media and building a ‘fan-base’ replace conventional CRM and building a database of high value and influential customers...
Look at this infographic to discover some of the best ways to deploy social intelligence and marketing thinking and tactics to support core customer strategies.
Brands are continuously finding it difficult to establish a connection with their consumers and more so in this digital age. Brand touch points have increased in comparison to what they used to be. More interestingly, customers now have the power to make them heard..