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BPO’s Social Enterprise Services @ HP Discover

As mentioned earlier, at HP Discover taking place now in Las Vegas, you can HP Discover.pngvisit with Dennis DeGregor and other HP experts on BPO, CRM, Social Media and Customer Analytics at booths 408 and 1106.  You can learn about our customer and social media analytics' capabilities through our BPO CRM services and from our Autonomy and Vertica groups. 

Also, be sure to learn about and discuss the four key areas we consider in constructing a Social Enterprise Program for our clients:

  • Sentiment Analysis – Users: Marketing, Marketing Research, Public Relations, Product Development, Brand Strategy, Advertising
  • Brand Defense – Marketing, Public Relations, Brand Strategy
  • First Contact Resolution – Customer Care Operations
  • Service to Sales – Marketing, Sales, Customer Care Operations

What is the maturity level of your social program and are you in need of improving ROI of program?  If you are at Discover be sure to hurry to the booth to talk more with Dennis on how you can improve your social program. 

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