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Bladewatch.com blogs on BPO's Social Enterprise Services

Kimberly_Davis| June 20, 2012
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A couple of weeks ago, HP’s CRM Czar – Dennis DeGregor was at HP Discover which took place in Las Vegas. While at the conference, Dennis met with a group of bloggers to discuss HP’s CRM - Social Enterprise Services.   One of the bloggers, Martin MacLeod of Bladewatch.com, wrote a post about his meeting with Dennis.

 

During the discussion, Dennis revealed how with HP technology clients could leverage HP’s monitoring and analytic tools to cover topics such as sentiment analysis, brand defense, first contact resolution through to service to sales, being able to scan the web and put the information in context to allow the relevant teams to contact customers, influences and decision makers as appropriate.

Tags: BPO| CRM| customer engagement| Social| social crm| View All (6)
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cygnet(anon) a week ago
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BPO industry is making boom in current market. Nice blog post.

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  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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