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HP's DeGregor Covers the Customer Experience with TMC

Kimberly_Davis| July 11, 2012
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Customer-Engagement-customer-service.pngHP’s CRM czar, Dennis DeGregor, recently discussed the Customer Experience with TMC’s Paula Bernier. During the discussion, Dennis revealed the development of big data analysis capabilities for structured and unstructured data and social media are two of the most important developments related to customer interactions in the past 30 years. He also added that mobility and location-based services are key developments in the recent past and cloud solutions, although initially thought of as a cost play, drives flexibility, adaptability and speed to market for customer-facing interaction solutions. Read TMC’s July 3rd Contact Center Solutions featured article for more Customer Experience insights from Dennis.

 

HP provides CRM Services to help our clients meet the demands of the new 21st century customer and transform the way they deliver great customer experiences across every channel to achieve sustainable business advantage. We have 30,000 agents in 34 countries that speak 51 languages.

 

We work with our clients on their Customer Engagement strategy, to provide advice and design expertise on analysis of unstructured data to support customer and audience segmentation, on business strategies and workflows to enable the orchestration of the dialogue, and on the “journey”.

 

Learn more about HP’s CRM Services.

Tags: contact center| CRM| customer engagement| social crm| Social Media| View All (6)
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kindle store(anon) | ‎09-18-2012 06:58 PM
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Okay article. I just became aware of your blog and desired to say I have really enjoyed reading your opinions. Any way I’ll be subscribing in your feed and Lets hope you post again soon.

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  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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