Often when we speak of healthcare at HP, I hear terms like technology expectations, medical advances, consumer empowerment, changing workforce, and reform policies. But when I think of what healthcare means to me, I think of my family. Recently, my son broke his jaw, and I was forced into an unexpected interaction with the medical world.
As you can imagine, the fact that my son broke his jaw was a source of extreme stress for our family. The day he had surgery to repair the injury, we were terrified. The last thing I wanted to do was deal with reams of paperwork and have to keep repeating the same information over and over to different medical professionals. Fortunately, we were sent to a hospital that had an obviously “well-orchestrated” workflow and data flow, so the repeat of information was minimal.
My overall experience
Back in my home office that next day, when I felt comfortable enough to leave my son snoozing away on pain meds, my mind was on how well my recent medical interaction had gone. As my colleagues and I wove together the stories that compile the Industry Edge e-zine focusing on HP’s digital hospital solution, I reflected that the most important journey in the HP vision of the digital hospital is the one the patient takes. Patients and their families don’t care about the technology or how information is processed; they just want it to work so they can focus on their loved one. You know you’ve done things the right way if it’s seamless for the patient. I’m so grateful that my recent experience was that way.
The HP Industry Edge Digital Hospital e-zine paints a picture of what our healthcare experience can look like with the help of the right technology and processes. Read on to learn how HP works with hospitals worldwide to transform the way health services are managed by enabling patient-centric healthcare.
After 6 weeks of being wired shut, my son’s jaw healed beautifully, and I could finally stop making smoothies for every meal. Our truly patient-centric experience lasted from registration all the way through the post-op visit. For once, I was happy to fill out that hospital evaluation form.
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