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Importance of a Good Cultural Fit for Outsourcing your Processes & Systems

judi.cardinal| January 19, 2011
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AOL Inc., a leading global Internet services and media company, wanted to improve the speed, accuracy, and cost-efficiency of its F&A processes. To meet their aggressive goals, AOL sought an experienced, collaborative outsourcing partner to provide F&A services. HP’s capabilities, transition expertise and Best Shore® strategy for global delivery provided the flexibility that AOL needed for its ambitious F&A transformation.

 

HP’s global economies of scale, proven process reengineering methodologies, technology automation and comprehensive F&A solutions enhance AOL’s business agility and quality while dramatically reducing F&A costs, enabling AOL to re-invest savings back into its business. Today, AOL processes transactions faster, at less cost and with greater accuracy.

 

 “HP is a good cultural fit. There’s only so much that processes and systems can do for you. At the end of the day, it comes down to the people. HP takes a personal interest in the success of AOL. That’s what makes our relationship work.”Ned Worthington, Director, Accounting Services, AOL

 

What do you look for when you are looking at "cultural fit"?

 

Learn more about how HP helped AOL enhance its F&A capabilities

Tags: BestShore| Culture| transition
Labels: BPO Case Studies
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  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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