By Hilary Calow
How have you found it after your first 100 days at HP?
This is an exciting period in my career, and during my first 100 days I have been allowed the time to understand and ingest some of the unique offerings that HP has to offer. The great thing is that HP is living what it sells and informs the market place. We have transformed our internal operations through our Global Business Services and are seen as a market leader in how we support our own internal requirements. This is invaluable when you are talking to clients about their next steps – we have lived their journey and can offer fantastic insights. As I take on my new role, I feel that I have a bedrock of HP capability understanding that will help me to drive both HP’s business and our clients effectiveness.
What has surprised you most about HP?
Whilst I have followed HP for some time, I still did not appreciate the scale and capability of the businessThe value that we can bring to our clients across the business value chain is immense. From innovative market leading solutions to drive revenue for clients, through to effective and value adding back office operations, HP can deliver outcomes to clients across the whole of their business – something those business advisors with consulting heritage or new market entrants simply cannot do.
What are the key issues you see facing the CFO?
The role of the CFO has been changing over the 10 years and never more so than during this recent period of change brought on by the global worldwide recession. Traditional CFO’s were business story tellers, reporting on historical activities, whilst also providing some future looking pointers to the market. Now, of course they need to do this, and to do it in the most effective manner, but their role has now turned to being a value creator, using companywide and external information to drive better corporate decision making. Now more than ever they need to be at the heart of the business, ensuring that investments decisions are made based on strong financial and non financial indicators. At HP, our role is help our CFO clients do this by focusing on outcomes that matter from effective cash management to the provision of real business insight.
What are your plans and next steps?
I have just finished a 6 week training course (a significant investment by the company in me), and now I need to turn my first 100 days into client value creation activities. We will be going more proactively to the market (clients, advisors and analysts) and demonstrating HP’s capability in support of the CEO and CFO agenda. With greater demand for services and greater competition in what has become a mature industry, this is an exciting time for anyone in the services and BPO business.
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