By Hilary Calow, BPO EMEA Marketing
On July 4th and 5th at the Radisson Blu Portman in London, UK HP is sponsoring the Marketforce & the IEA's 4th Annual Conference - The Future of Cards and Payments. Contributing to the session Payments of a new age of innovation, Ed Adshead-Grant, Card and Payment BPO Lead for HP in EMEA will be speaking on "Transforming Payments for an Instant-on World".
Ed Adshead-Grant has recently joined HP and is spearheading HP’s Card and Payment BPO business in EMEA. He has a strong background in payments and has worked with many financial and retail organisations on their cards and payments strategies having held a number of global strategy, product and client management roles over the last 18 years with PWC, Bottomline Technology and most recently First Data Corporation. He has a particular interest in outsourcing models and how best to drive mutual value from partnership arrangements.
I got the opportunity to interview Ed about this event and his session.
What will the session cover?
I’m looking to share some of the latest trends we are seeing at HP in the payments industry. With the speed of new entrants and consumer switching at an all time high in our connected, “instant-on” world, companies need a new depth and breadth of resource to support their business. I don’think the market realizes just how embedded HP is in the global payments industry. From non-stop servers and secure networks, to mobility and connectivity, multiple channels and devices, customer services and BPO bestshoring – we touch almost 2 in every 3 payment transactions globally. So my presentation will describe how I see the industry and HP’s role in it as the world becomes increasingly connected and “Instant-on”
We’ll look at channel proliferation, IT sprawl and what is being called ‘Big Data’ analytics and how payment intuitions can better position themselves to compete for the always-on customer.
Who should attend this conference and this presentation specifically?
The event is aimed at all organizations in the payments process – including banks, retailers, telcos and others. There’s an increasing interest in non-banks establishing themselves in the payment market profit pools, and I expect the audience next month to be as diverse as ever. There’s a great agenda with speakers from the key organisations in the industry so it looks set to be a great opportunity to get up to speed with the market today and where it’s going.
How is HP positioned to help clients?
Well, the first thing to say is that I don’t know the best way we can help our clients until we start the quality dialogue with the client business. This is what I have been focusing on in Europe – talking through and understanding the real problems they face and the results they are seeking. With a $4 billion annual spend on R&D, HP has created a very comprehensive Payments solution set which can provide our clients with all kinds of competitive edge across channels, integrated payment hubs, and the all important data analytics. However, the whole journey starts with the dialogue and that’s what I’m looking forward to progressing at the conference.
Join us and the team at the conference and to discuss how HP’s BPO services can help you transform your card and payments business for an increasingly connected world.
To register for the conference, and obtain the HP discount, please go to http://marketforce.eu.com/Conferences/cards11/Regi