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Proactive customer support in social media channels - VIDEO

Link to video: Customer Engagement Management Services - Social 

 

Your customers are engaging with each other, talking about your company and providing valuable feedback on various social media channels. Is your company ready to listen to them and use this information to improve the customer experience?

 

The right solution brings together Big Data, proactive customer support.jpgsocial analytics and customer engagement services to provide actionable data and relevant information about your customers.

 

HP Customer Engagement Management-Social powered by HP Autonomy puts the customer at the heart of your company’s strategy by engaging with them on their terms. HP acts as an extension of your enterprise, addressing customers' inquiries during the first contact, even in social media channels.

 

Watch this video to see how HP brings it all together to create a consistent customer experience that increases loyalty to your brand and drive growth.

 

By:  Kavitha Thankaswamy, Marketing Manager, Hewlett Packard Company

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