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Westpac NZ and HP sign Document Processing Services Agreement

Westpac NZ has selected HP to provide BPO Document Processing Services (DPS) to improvewestpac.png customer service and productivity.  Under the new five-year contract, HP will help Westpac NZ manage its end-to-end print production environment.  Westpac NZ will also benefit from HP’s dual site operations, enhancing business continuity and a lower total cost of ownership, allowing for greater investment in other business areas. 

Westpac NZ will use a variety of HP services, software, products and solutions to deliver consistent, high-quality communications to their customers.  HP will modernise the presentation of the bank’s customer communications documents such as bank statements, utilising HP Exstream customer communication management (CCM) software.  In addition, HP’s state of the art roll-fed T230 Colour Inkjet Web Press Digital Printers will help provide cost effective Print and Mail Solutions.  Westpac NZ will also utilise HP Archive Services for the long-term retention of archived data, which is key to the organisation’s data management strategy.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.


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