BPO Blog
Get the latest business process outsourcing news, information and thought leadership at HP blogs and communities.

Why Organisations are not delivering the best Customer Experience Possible

Featuring:  Michelle Cox, Director BPO, Hewlett Packard Enterprise Services, South Pacific 

 

Link:  Why Organisations are not delivering the best customer experience possible

 

Michelle Cox. Director BPO, HP Enterprise Services, South Pacific, was interviewed by SSOW’s Lauren Adam about meeting customer expectations through Business Process Outsourcing (BPO). In this interview, she speaks about:

 

  • The key issues facing CFOs, COOs and CIOs
  • The convergence of B2B and B2C
  • Forming strategic partnerships
  • Digitisation
  • Multi-channel interaction; and the ultimate customer

 

This interview can be downloaded from SSON’s Website. Check it out.

 

Related Links:

 

 

About Michelle Cox

 

Michelle_Cox.pngMichelle has more than 20 years’ experience in the banking, financial services, insurance, health care and IT services industries. While operating in a dynamic and highly competitive market environment, Michelle has been responsible for the effective management and performance of up to 3,000 staff across globally dispersed capability centres, as such Michelle brings strong leadership and people management skills to her role and responsibilities.

 

Together with her senior executive experience in the Financial Services Industry, Michelle has undertaken studies at Monash University, Mt Eliza and through Securities Institute of Australia and the Australian Institute of Bankers.

Comments
outsourcing IT services | ‎02-22-2014 05:54 AM

Hello ,

 

When the organization s team not work properly in case can not deliver best service to the custmer ..

 

 

 

 

         Thanks
Incarnate software solutions

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the community guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Search
Showing results for 
Search instead for 
Do you mean 
About the Author
Featured


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.