BPO Blog
Get the latest business process outsourcing news, information and thought leadership at HP blogs and communities.

Why customers expect you to know what they want – all the time (VIDEO)

tracking customer data - compressed.jpg

Featuring: Dennis DeGregor, Worldwide CX Services Portfolio Leader, Hewlett Packard Enterprise Services


What happens when you toss together a couple of analysts with the leading industry CX guru and a top-flight digital agency founder?


Click on “Read Blog Article” below to listen to HP’s Dennis DeGregor, joined by leading HfS Analysts on creating a successful CX marketing strategies.

HP and Smith & Nephew win an Aecus Innovation Award 2015

2015 Aecus Innovation Awards.jpgHP and Smith & Nephew win an Aecus Innovation Award 2015 for innovative invoice processing and collections process redesign


These awards were established to celebrate the best examples of collaboration between outsourcing providers and their clients.


Click on “Read Blog Article” below to learn more about the winning partnership.

The Innovation Agenda: Where do we go from here?

HP & Aecus - The innovation agenda.jpgDespite the diversity HP and Aecus uncovered by the Innovation Agenda report, innovation today has greater relevance than ever for business, citizens, and governments. Amid the kaleidoscope of ideas, there are patterns, hot technologies, frequent pitfalls, and well-trodden paths that can be followed—or adapted—for success. It has meaning for the smallest to largest organizations - corporations, public bodies and NGOs alike.

The Innovation Agenda

Mike Donnellan.jpgTo understand the current context of innovation, HP recently partnered with Aecus, a European Consulting firm, to conduct a survey on business innovation.


Click on “Read Blog Article” below to access the results of the survey and associated insights in the new report - The Innovation Agenda: Mapping the new frontier in business.


The Innovation Agenda: What factors enable innovation?

HP & Aecus - The innovation agenda.jpgThe final question HP and Aecus explored in the Innovation Agenda report was ‘What factors enable innovation?’


Why don’t all organizations achieve their innovation goals with ease? The answer is: innovation isn’t easy.

Showing results for 
Search instead for 
Do you mean 
Follow Us

About the Author(s)
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.