Challenges SSC leaders face: survey results from Shared Services & Outsourcing Week, Prague
Changing the face of BPO in a world of Mobility
By: Scott Robson, BPO Business Solutions Executive, Hewlett Packard Company
Are business operations simply “IT waiting to happen?” Not if you want to deliver superior customer experiences that reflect an understanding of what end users are truly feeling and really expect.
Focus on F&A:Global standardized processes deliver shortterm results & longterm strategic advantages
Featuring: Tom Dobis, Acting Global F&A Service Line Leader, BPO, Hewlett Packard Company
The past few years have been a wild time in global finance and accounting (F&A). Companies have taken advantage of the good value available in acquiring recession-weakened rivals. These acquisitions have generally either added capabilities or provided an entry point into new markets. Further, CFOs and CIOs are beginning to work more closely together to stay current with innovative technology solutions that can keep their organizations competitive and help drive down costs.
Hybrid model – getting the best of both worlds. What shared services leaders think.
Focus on F&A: A hybrid approach to providing business services
Featuring: Dave Brown, EMEA BPO Strategic Business Development Director, HP Enterprise Services
Providing finance and accounting (F&A) services, such as accounts receivable or accounts payable, to your lines of business used to be an either-or proposition. You could either build up your own internal global business services (GBS) or you could outsource them to a business process outsourcing (BPO) vendor like HP.
