Is your contact center ready for the worst case scenario? by Loretta Garcia
Featuring Loretta Garcia, HP Customer Engagement Management Offering Manager
Do you worry about what would happen to your contact center in case of disaster? Would customers get the level of service they demand, or would the whole operation shut down? Would you lose important data?
By moving your contact center environment to the cloud with HP Customer Engagement as a Service, you can rest assured that we will keep your contact center operational so that you can provide the service your customers expect.
New SSON article: Sourcing Superstars - Tom Dobis, HP Enterprise Services
Featuring: Tom Dobis, Acting Global F&A Service Line Leader, BPO HP Enterprise Services
SSON's Sourcing Superstar series continues with Barbara Hodge’s interview with HP Enterprise Services' Tom Dobis. Tom talks about global BPO trends, the growing importance of the mid-market sector's desire for a "Mercedes experience at Chevy prices," and the fast-moving, fast-expanding practice for business analytics.
Focus on F&A: Business Analytics brings insight to finance and accounting
Featuring: Arindam Dutta, Worldwide BPO Business Analytics Service Line Leader and APJ BPO Director, Hewlett Packard Company
Managing the vast amounts of structured and unstructured data available to finance departments is a critical factor in organizational growth. This goes beyond just helping companies in their endless drive to lower costs and save money.
HP-RFi Australian Payments Research – Edition 4
The Rise of Generation C and its Implications for Customer Service
HP recently published an article on the CRMXchange site focused on customer service trends associated with Generation C (for Connected), the name given to digital natives, the people who feel comfortable in the digital world, own lots of mobile devices, and tend to use at least two at once.
