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Displaying articles for: October 2013

BPO Partnering Models (#1) – A simplified model

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By:  Bruno Stefanile, BPO EMEA Sales Support Director, Hewlett Packard Company

 

Move from selecting a sourcing option to selecting a preferred partnership model for your BPO outsource.

BPO EMEA Analyst Forum

HP wrapped up our EMEA BPO Analyst Forum in Wroclaw, Poland today.  The event was held on October 24 - 25 at the HP Wroclaw1.jpgBPO delivery centre in Wroclaw, Poland.  

Make Big Data actionable for better customer support

By:  Kavitha Thankaswamy, Marketing Manager, Hewlett Packard Company

 

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What do these numbers have in common: 

  • 400 million
  • 1.06 billion
  • 200 million?

If you don’t know, read on . . .

View From The C-Suite: Customer Engagement Technology - The DeGregor Report

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Question: What is one of the most frequent questions I receive from the C-Suite?

 

Answer:  Click on "Read Blog Article" below

Generation C and Social CRM

By:  Kavitha Thankaswamy, Marketing Manager, Hewlett Packard Company

 

Create the seamless customer experience that gen c.jpgGeneration C demands -- across channels and business unit silos

 

Dennis DeGregor to deliver Keynote at Customer Experience Exchange in Miami

Dennis DeGregor , leader of HP Enterprise Customer Services, will be delivering the keynote address at the dennis degregor.pngCustomer Experience Exchange in Miami on October 16th.  His address will be on "The World Is At Your Fingertips: How To Develop An Effective & Profitable Mobile Strategy".

Social ROI – Getting the most return on your social media investment

By:  Kavitha Thankaswamy, Marketing Manager, Hewlett Packard Company

 

Want to know how to measure the value of your social media social ROI.jpgefforts and ensure timely measurement to address your customer concerns before it is too late?  Click on “Read Blog Article” below to learn more.

Customer Engagement Management - a conversation with HP’s Danila Meirlaen

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Featuring:  Danila Meirlaen, Vice President, Worldwide BPO, HP Enterprise Services

 

What does it take to truly delight a customer?  In BPO, it is Customer Engagement Management.  HP Vice President Danila Meirlaen discusses how HP is making this happen for its BPO clients.

Proactive customer support in social media channels - VIDEO

By:  Kavitha Thankaswamy, Marketing Manager, Hewlett Packard Company

 

Make sense of the deluge of information across multipleproactive customer support.jpg
social media channels to improve customer experience.

Watch the video link in the blog to learn more.

 

Compliance in Specialized F&A Outsourcing Engagements, Part 1: Sarbanes-Oxley Sects. 404 & 302

T-fin-admin-svcs-seo__226x160--C-tcm245-1090180--CT-tcm245-1237012-32.jpgThe need to manage the compliance aspect of premium, specialized F&A outsource arrangements requires coordination between the Chief Finance Office and Controllership “buyers” and their Chief Compliance and Risk Office stewards followed by a long-term, strategic partnership with the Provider, the rules, roles, and responsibilities for performance and adherence need to be thoroughly detailed in the contract and agreed to by all parties before the “ink is dry”.

The value of social analytics

By:  Kavitha Thankaswamy, Marketing Manager, Hewlett Packard Company

 

Can you keep track of the conversations about your brand on social media? Yes. Here’s how. . .

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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