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Displaying articles for: 03-25-2012 - 03-31-2012

HP's Laws of BPO Business Platforms, Part Two

IMG_3772 b.JPG

HP's Bob Law recently took part in HfS Research’s webinar on “The Emergence of the Business Platform”.  We sat down with Bob to talk further on Business Platforms.  The second of two excerpts of the conversation.

 

From Contact Center to Customer Engagement

SoMe pic.jpgThe end customer is defining the nature of their interactions whether buying, for customer care, or for product support.  And that interaction is of value – it is no longer something just to be handed off to be dealt with at lowest possible cost – it impacts future business performance and global reputation.

HP's Laws of BPO Business Platforms

IMG_3772 b.JPGHP's Bob Law recently took part in HfS Research’s webinar on “The Emergence of the Business Platform”.  We sat down with Bob to talk further on Business Platforms.  The first of two excerpts of the conversation.

 

 

 

 

Data, Data Everywhere

Picture1.jpgIn the article, The Seductive Promise of Big Data, David Rosenbaum of CFO.com writes about the growing amount of data being stored in enterprises and the attractive promises of analytics, business intelligence and Big Data. 

Tags: F&A| Finance

Join HP at Cards and Payments Asia

By Simon Riley – APJ BPO Portfolio Marketing Manager

Card and Payment.jpgOptimize credit, debit, and pre-paid card payment processes with best-in-class services from HP Card and Payment Services.Join us in Singapore for Cards and Payments Asia (April 25 – 27, 2012), Asia’s largest smart cards & payments conference and exhibition (#cardsasia).

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About the Author
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.