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Displaying articles for: April 2014

Consumer Lifecycle Management: Moments that matter

CAuto blog.jpgustomer engagement management (CEM) is critical to the automotive industry. With varied customer segments and multiple touch points, information is generated across multiple channels. 


Find out how you can ‘make these moments matter’ in an exclusive webinar at 2 pm EDT on April 22nd.

BPO Partnering Models (#4): Platform & Transformational BPO

Rubik cubes.jpg

By:  Steven Pollard, BPS EMEA Solution Leader & UK Public Sector BPS Capability Lead, Hewlett Packard Company


The fourth blog in this series explains the Platform and Transformational BPO approaches.

Introducing the latest edition of BPS Edge - Customer Engagement Management (CEM)

ezine cover.jpgWith in-depth analyses on how large enterprises can meet the demands of ‘anytime anywhere’ access from their digital clients, the next edition of BPS Edge is now live. Read about Customer Engagement Management (CEM) approaches that work.

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