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Displaying articles for: April 2014

Consumer Lifecycle Management: Moments that matter

CAuto blog.jpgustomer engagement management (CEM) is critical to the automotive industry. With varied customer segments and multiple touch points, information is generated across multiple channels. 

 

Find out how you can ‘make these moments matter’ in an exclusive webinar at 2 pm EDT on April 22nd.

BPO Partnering Models (#4): Platform & Transformational BPO

Rubik cubes.jpg

By:  Steven Pollard, BPS EMEA Solution Leader & UK Public Sector BPS Capability Lead, Hewlett Packard Company

 

The fourth blog in this series explains the Platform and Transformational BPO approaches.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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