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Displaying articles for: 04-08-2012 - 04-14-2012

The Social Customer

Kimberly_Davis| April 11, 2012 - last edited April 16, 2012
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Social Customer.jpgDo you know what your current and potential customers are saying about your company in social media? Negative comments left for friends and followers to see can harm your brand and reputation.  Can you react quickly to turn a negative comment into a positive customer experience?

 

 

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Tags: Blogging| contact center| Customer| customer experience| Social| View All (8)
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About the Author
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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