BPO Blog
Get the latest business process outsourcing news, information and thought leadership at HP blogs and communities.

Displaying articles for: May 2014

Age of the Robots

BPO Robotic process automation.jpg




The ‘Age of the Robots’ – Spring 2014 issue of the Outsource magazine features robotic process automation (RPA) and its role in Business Process Services (BPS).


Richard Mason, HP BPS F&A capability lead for EMEA, shared his thoughts on the future of robotic process automation. Read on for a quick snapshot of his insights.

Attacked by a Rubik’s Cube?

Six faces, nine tiny squares of six different colors – Unravel and evolve.jpgdo your customer communications look a little bit like an unsolved Rubik’s cube?

As a CMO or CIO you might strive to get each side a single color – the seamless customer experience, but how do you achieve this?

Key takeaways from the 2014 HP CFO Roundtable

HP CFO rountable 2014 banner.jpg


The HP CFO Roundtable held on May 7th in New York City brought together 15 CFOs and senior finance leaders, from a cross-section of industries and companies throughout the Americas and there were a number of key takeaways.


David Robertson– the Professor of Practice, Wharton School, also shared the captivating story of how Lego changed their perspective on enterprise innovation to re-emerge as a formidable power in the toy business.


Read more about the sessions on ‘Positioning your Finance Operations for 2020’.

Another year, another great SSO Week at Ireland

HP SSOW2 BPO.jpgThe 14th Annual European Shared Services Outsourcing Week (SSOW) brought together experts in the field of Business Process Services.


Our HP thought leaders also shared insights on what technology is truly capable of.


But we managed to find someone even better to let people know how technology can truly simplify. Read on to find out who.

Technology and Shared Services - More than Automation: HP at SSOW Europe

Technology and shared services are much more than mere automation – they can create SSOW EMEA 1.pngnew ways of working and restructure the business model to better suit business needs. In today’s world of business, every SSC leader needs to think creatively and ‘outside the box’ to embrace the full value it can deliver for their business.

HP at Shared Services and Outsourcing Week

Shared Services and Outsourcing Week is hosting its 14th annual European event tophoto 2.JPG help companies realise how outsourcing can resolve some of the challenges they face within their own company and industry. HP will be on stand 48 and a sponsor of the WiFi zone, we will also be running talks on how technology is reshaping the future- so please come and talk to us and discover how we can help.

CFO Trends - Measuring Profitability

Measure profitability.jpgBy: Harish Pande, APJ BPS Operations Excellence Leader, Hewlett Packard Company


As we tread into the new era of finance, CFO metrics clearly rely on the expectation of a visible end-to-end business impact, with a clear focus on profit and loss (P&L). The evolving global market place and the dynamics associated with business realities have made the meeting of the financial commitments, even more challenging.


In this blog post, Harish Pande explores some key trends and metrics that CFOs need to watch out for.


Customer Experience: Why keeping it simple is the foundation of any Cx strategy

Customer experience simple.jpgBy: JC Quintana, WW Innovation Executive, Customer Strategies, Hewlett Packard Company


When you define the factors that drive a positive customer experience, it is surprising that ‘Customer Experience’ or Cx did not emerge as a priority in the market earlier.


JC Quintana provides thought-provoking insight into the beliefs around customer experience, the key to the best customer experience strategy and how organizations can benefit by just shifting their focus to listening more.

HP CFO Roundtable – May 7th 2014

BPO CFO Roundtable.jpgOn May 7th at the Harvard Club, New York, CFOs and senior finance executives will gather for this year’s HP CFO Roundtable.


 The agenda for the session includes hot topics such as enterprise security, analytics, robotic process automation and moving up the value chain.


So join us in New York and find out how you can position your organization for 2020.

Are all your customers getting front row tickets?

Organizations aspire to achieve a seamless customer experience as technology, customeiStock_000018280195Small.gifr behavior and channels of communication become more and more complex. Customer demands increase and the informed customer uses social media to connect and even post complaints.


So how do you ensure that all your customers are getting the best seats in the house?

HP CFO Roundtable - Positioning your finance operations for 2020

feature.jpgTo thrive in a competitive market with increasing demands and changing technology, CFOs need to have a vision. Six years from now the technology we know today could be obsolete. So how do you prepare for success?


On May 7th at the Harvard Club, New York, the HP CFO Roundtable will offer CFOs and senior finance executives the opportunity to engage with HP’s thought leaders along with leading industry experts, and discover how to be prepared for the future.

Showing results for 
Search instead for 
Do you mean 
Follow Us

About the Author(s)
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.