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Displaying articles for: 07-08-2012 - 07-14-2012

The rise of Outsourcing-as-a-Service

timcastelli| July 13, 2012
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coolclouds12.jpgMateen Greenway, Chief Technologist for HP’s Enterprise Services EMEA Public Sector recently had an interersting guest blog post regarding Outsourcing-as-a-Service on the Business Cloud News site .  

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Tags: Cloud| CRM| EMEA| F&A| Technology View All (5)
Labels: Business Process Outsourcing| Business Process Outsourcing services
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HP's DeGregor Covers the Customer Experience with TMC

Kimberly_Davis| July 11, 2012
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HP’s CRM czar, Dennis DeGregor, recently discussed the Customer Experience with TMC’s Paula Bernier. During the discussion, Dennis revealed the development of big data analysis capabilities for structured and unstructured data and social media are two of the most important developments related to customer interactions in the past 30 years.

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Tags: contact center| CRM| customer engagement| social crm| Social Media| View All (6)

HP broadens its business services expertise in Lodz, Poland

Rachel| July 10, 2012
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Picture2.pngHP is strengthening its position in Poland by developing an office in Lodz to serve as a strategic center for business services in the Europe, Middle East and Africa region. HP is opening this office in response to changing market requirements and the growing demands from company's BPO clients.

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Tags: BPO| CRM| F&A| Finance & Accounting| hr View All (5)
Labels: BPO| CRM| F&A| Finance & Accounting | HR
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About the Author
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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