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Displaying articles for: August 2013

Focus on Analytics: Channel surfing— improving the customer experience through personalization

Featuring: Teakaau Piho, Worldwide Document Processing Services Service Line Leader, Hewlett Packard Enterprise ServicesCover Image.JPG

 

We all know it’s a digital age, and it’s tempting to believe that marketers can reach out to all their customers via email or social media exclusively. But in reality, many people are not going to make the transition from older communication channels—postal mailings or the telephone—to digital, at least not anytime soon.

HP’s Arindam Dutta voted onto 2013 SSON Asia G6 Visionaries panel

Arindam Dutta.pngShared Services & Outsourcing Network (SSON) Asia have finalised the voting for their 2013 Asia G6 Visionaries panel and HP's Arindam Dutta (Worldwide BPO Business Analytics Service Line Leader and APJ BPO Director HP Enterprise Services) has been voted onto the G6 Visionaries panel for the second straight year.

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