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Displaying articles for: September 2013

Customer Engagement Management – a conversation with HP’s Dennis DeGregor

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Featuring:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services

 

Customer Engagement Management is about connected enterprises, predictive analytics, brand identity and understanding Generation C.  HP’s Dennis DeGregor discusses the impact this will have on the future of BPO. 

HP at Gartner Outsourcing Summit – HP BPO Booth

The HP Booth at the Gartner Outsourcing Summit showcased how business process outsourcing can help improve business performance.

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Labels: BPO| Outsourcing

HP at Gartner Outsourcing Summit Sep 2013

Don’t miss HP’s sessions on its 15-year relationship with Toshiba, and on using social media to improve customer experience at the Gartner Outsourcing Summit

Labels: BPO| CRM| Outsourcing

Centers of Excellence facilitate F&A Data Analytic / Business Intelligence transformations

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By:  Steven Morgen, F&A Transformation Architect, AMS BPO , Hewlett Packard Company

 

Finance and Accounting (F&A) analytic transformations require an approach based on leadership’s vision of how the Enterprise will use this intelligence to gain a strategic advantage.

The future of customer experience: Next steps

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By:  Scott Robson, BPO Business Solutions Executive,  Hewlett Packard Company

 

How do we get to the future of customer experience?  Here are five steps that will take you in the right direction.

Which CEOs "get" Social?

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By:  Loretta Garcia, CRM Service Executive, Hewlett Packard Company

 

Social media support programs are really about one thing:  the desire to help others.  But it will take leadership from the top to make sure these programs work.

Why customer care outsourcing is essential to transforming customer engagement

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By:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services

  

Some providers are taking a short-sighted view and have begun to retreat from the BPO market.  At HP, we continue to invest in our BPO clients to deliver a future that takes full advantage of new and emerging technologies.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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