BPO Blog
Get the latest business process outsourcing news, information and thought leadership at HP blogs and communities.

Displaying articles for: September 2013

Customer Engagement Management – a conversation with HP’s Dennis DeGregor


Featuring:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services


Customer Engagement Management is about connected enterprises, predictive analytics, brand identity and understanding Generation C.  HP’s Dennis DeGregor discusses the impact this will have on the future of BPO. 

HP at Gartner Outsourcing Summit – HP BPO Booth

The HP Booth at the Gartner Outsourcing Summit showcased how business process outsourcing can help improve business performance.

HP Booth at Gartner Summit Florida.jpg

Labels: BPO| Outsourcing

HP at Gartner Outsourcing Summit Sep 2013

Don’t miss HP’s sessions on its 15-year relationship with Toshiba, and on using social media to improve customer experience at the Gartner Outsourcing Summit

Labels: BPO| CRM| Outsourcing

Centers of Excellence facilitate F&A Data Analytic / Business Intelligence transformations

upward arrows.jpg

By:  Steven Morgen, F&A Transformation Architect, AMS BPO , Hewlett Packard Company


Finance and Accounting (F&A) analytic transformations require an approach based on leadership’s vision of how the Enterprise will use this intelligence to gain a strategic advantage.

The future of customer experience: Next steps

5 levels.jpg

By:  Scott Robson, BPO Business Solutions Executive,  Hewlett Packard Company


How do we get to the future of customer experience?  Here are five steps that will take you in the right direction.

Which CEOs "get" Social?

rock climbers.jpg

By:  Loretta Garcia, CRM Service Executive, Hewlett Packard Company


Social media support programs are really about one thing:  the desire to help others.  But it will take leadership from the top to make sure these programs work.

Why customer care outsourcing is essential to transforming customer engagement

CRM graphic.gif

By:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services


Some providers are taking a short-sighted view and have begun to retreat from the BPO market.  At HP, we continue to invest in our BPO clients to deliver a future that takes full advantage of new and emerging technologies.

Showing results for 
Search instead for 
Do you mean 
Follow Us

About the Author(s)
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.