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Displaying articles for: September 2013

Customer Engagement Management – a conversation with HP’s Dennis DeGregor

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Featuring:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services

 

Customer Engagement Management is about connected enterprises, predictive analytics, brand identity and understanding Generation C.  HP’s Dennis DeGregor discusses the impact this will have on the future of BPO. 

HP at Gartner Outsourcing Summit – HP BPO Booth

The HP Booth at the Gartner Outsourcing Summit showcased how business process outsourcing can help improve business performance.

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Labels: BPO| Outsourcing

HP at Gartner Outsourcing Summit Sep 2013

Don’t miss HP’s sessions on its 15-year relationship with Toshiba, and on using social media to improve customer experience at the Gartner Outsourcing Summit

Labels: BPO| CRM| Outsourcing
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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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