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Displaying articles for: September 2013

Customer Engagement Management – a conversation with HP’s Dennis DeGregor

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Featuring:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services

 

Customer Engagement Management is about connected enterprises, predictive analytics, brand identity and understanding Generation C.  HP’s Dennis DeGregor discusses the impact this will have on the future of BPO. 

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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