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HP named ‘Leader’ in the Everest Group BFSI CCO Market Service Provider Landscape

HP BPO Everest.jpgEverest Group recently released its ‘Contact Center Outsourcing (CCO) for the BFSI industry – Service Provider Landscape with PEAK Matrix™ Assessment 2014’. This report covers in-depth the service provider positioning on the Everest Group PEAK Matrix™ for CCO, changing market dynamics, emerging service provider trends, and an assessment of service provider delivery capabilities.


Everest Group identified HP as a ‘Leader’ in the global Contact Center Outsourcing (CCO) service provider landscape.


Read about more key findings of the Everest Group report.

It’s BPO, but not as we know it

HP BPO 451 research.jpg“Because the BPO market is beginning to be disrupted by the social, mobile, analytics and cloud (SMAC) stack, the market is once more becoming a serious opportunity for IT service providers that can combine agile techniques and business domain expertise to aggregate and layer new capabilities on top of a customer's existing technology,” says Katy Ring – Research Director for IT Services at 451 Research.


With insights from the sessions and 1-1 meetings at the HP Business Process Services Analyst Event recently held at London, 451 Research published a report on HP Business Process Services (BPS).


Here are a few key highlights from the HP Digital Business Process Services: It's BPO, but not as we know it report.

BPS Edge Finance and Administration – Supplier portal networks and S2P services

FnA ezine 2014 HP BPO.jpgIn finance and accounting, few relationships are more important than the ones you have with your suppliers. They are the key to lower costs, higher quality, and faster responsiveness to market changes.


In his article in the latest edition of the BPS Edge Finance and Administration ezine, Peter Downie, Offering Manager, Source-to-Pay Services, HP, gives you his view on how automation and analytics can change your source-to-pay processes, and how a supplier portal network drives supplier satisfaction, cash acceleration, and utilization.

The CFO Agenda for 2020 – planning for 2015

CFO survey 2014 HP BPO.jpgSuccessful business strategy is built on good research of the market, of trends, of competitors, and a good understanding of your own company’s strengths and weaknesses.


Analysts PAC conducted interviews with 301 CFOs in companies around the globe, covering 12 countries in the Americas, Europe, and Asia Pacific, to understand the impact of digital technologies on the finance function. In addition, PAC also conducted a number of expert interviews to gain additional insights into how CFOs are preparing for the future.


In the last few weeks, focused reports with results of this CFO study by region and key trends, have been published. The final report in this series is The CFO Agenda for 2020- full trend study report.

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