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Study finds that back-office functions lag in driving innovation

mike donellean.jpgBy Mike Donnellan, BPS Sales Leader - EMEA, Hewlett Packard Enterprise

 

In the recent HP / Aecus Innovation Survey, a striking result was the lack of innovation emanating from Finance, HR, Payroll, and Procurement functions in many companies. The “availability of internal resources to implement” was the biggest challenge in realizing innovation in the enterprise.

 

Are the core back-office processes of Finance, HR, Payroll and Procurement doing enough to innovate? 

What are the roadblocks to innovation in these areas?

Don't just move your paper-based processes online

TK.jpgBy Teakaau Piho, Portfolio Leader, BPS Document Processing Services, Hewlett Packard Enterprise

 

Many organizations are investing in digitization, replacing paper-based processes with slick, new apps that can be accessed from laptops or mobile devices. But if you dig a little deeper, you may discover that although they've replaced the paper, the underlying processes remain the same. Instead of simply digitizing the same old processes, there are many opportunities to use technology to not only streamline but also transform those processes – to create a better customer experience, increase productivity, or reduce risk.

What does it take to be in the IAOP Global Outsourcing 100?

HP BPO IAOP Global 100.jpgHP was recently included as one of the top 100 companies globally in the IAOP 2015 Global Outsourcing list. HP also received the sub-list honors of ‘Best Leaders in Overall Revenue’, ‘Best Leaders in Number of Employees’, ‘Best Leaders in No. of Countries Worldwide’.

 

Find out what it takes to be in the IAOP Global Outsourcing 100.

HP among top 6 Leaders for Finance Transformation and Procure to Pay F&A BPO

F&A BPO 2015 Winners Circle Badge.pngHfS recently released the HfS Blueprint Report on Progressive Finance & Accounting Business Process Outsourcing Services. The report is the first of its kind in the series of Blueprints by HfS.

 

The report examines the state of the current F&A BPO market and highlights trends that will continue in 2015 including a progressive shift in how services are delivered.

Evolve to Succeed with the Digital Consumer: The right moment, the right channel, the right action

dennis degregor.jpgBy: Dennison DeGregor, Global CX Executive, BPS, Hewlett-Packard Company

 

Each day, we communicate in all sorts of ways: by phone, by chat, by text, by email, and we like to use whatever device we happen to have handy. The 21st Century Digital Consumer demands a seamless customer interaction, in their preferred channel. And as they go through their day, their preferred channel might change, even in the middle of a conversation. In order to thrive in today’s consumer marketplace, the brand must be able to integrate the digital channels and human channels in a way that provides innovative, seamless and new access models for the mobile and social consumer.

 

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