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New SSON article: Digitalisation is Springboard for BPO

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Featuring:  Dave Brown, EMEA BPO Business Development Director, Hewlett Packard Enterprise Services

 

SSON's Barbara Hodges recently met with HP Enterprise Services Dave Brown to discuss the BPO Market in EMEA  and where it is heading.

Focus on Analytics: Tap non-traditional data sources to help uncover hidden insights

Featuring: Andrew Matuszeski, Information Fabric Solutions, Hewlett Packard Enterprise ServicesCover Image.JPG

 

Since the financial turmoil that started in 2007, a steady stream of new regulations has sought to impose greater oversight and control over lending processes. Notable among the changes are significant expansions to books and records rules requiring that more communications be kept, and for longer than ever before. Banks are expected to keep challenging records such as audio from call center or voicemails, chat logs and instant messages, and scanned document images. Many banks view these new rules as a costly burden with no real upside.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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