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Robotic Process Automation – The holy grail of BPO?

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Earlier this month, Richard MasonHP Practice Chief Technologist, Business Process Services (BPS), was on the panel of a Robotic Process Automation (RPA) webinar hosted by Ovum.

 

The panelists discussed some hard truths about RPA, innovative approaches to automation and how it will evolve over the next few years.

 

Age of the Robots

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The ‘Age of the Robots’ – Spring 2014 issue of the Outsource magazine features robotic process automation (RPA) and its role in Business Process Services (BPS).

 

Richard Mason, HP BPS F&A capability lead for EMEA, shared his thoughts on the future of robotic process automation. Read on for a quick snapshot of his insights.

Technology and Shared Services - More than Automation: HP at SSOW Europe

Technology and shared services are much more than mere automation – they can create SSOW EMEA 1.pngnew ways of working and restructure the business model to better suit business needs. In today’s world of business, every SSC leader needs to think creatively and ‘outside the box’ to embrace the full value it can deliver for their business.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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