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What does it take to be in the IAOP Global Outsourcing 100?

HP BPO IAOP Global 100.jpgHP was recently included as one of the top 100 companies globally in the IAOP 2015 Global Outsourcing list. HP also received the sub-list honors of ‘Best Leaders in Overall Revenue’, ‘Best Leaders in Number of Employees’, ‘Best Leaders in No. of Countries Worldwide’.

 

Find out what it takes to be in the IAOP Global Outsourcing 100.

From transaction processing to customer experience

TK.jpgBy Teakaau Piho, Portfolio Leader, BPS Document Processing Services, HP Enterprise Services

 

Not too long ago, business processes were all about transaction processing – following all the linear steps in a business transaction; collecting, modifying and saving transaction data; and tracking metrics such as performance, reliability and consistency.  That's all still important, of course, but today businesses are looking beyond transaction processing to enhancing the customer experience because their customers are demanding it.

HP among top 6 Leaders for Finance Transformation and Procure to Pay F&A BPO

F&A BPO 2015 Winners Circle Badge.pngHfS recently released the HfS Blueprint Report on Progressive Finance & Accounting Business Process Outsourcing Services. The report is the first of its kind in the series of Blueprints by HfS.

 

The report examines the state of the current F&A BPO market and highlights trends that will continue in 2015 including a progressive shift in how services are delivered.

Evolve to Succeed with the Digital Consumer: The right moment, the right channel, the right action

dennis degregor.jpgBy: Dennison DeGregor, Global CX Executive, BPS, Hewlett-Packard Company

 

Each day, we communicate in all sorts of ways: by phone, by chat, by text, by email, and we like to use whatever device we happen to have handy. The 21st Century Digital Consumer demands a seamless customer interaction, in their preferred channel. And as they go through their day, their preferred channel might change, even in the middle of a conversation. In order to thrive in today’s consumer marketplace, the brand must be able to integrate the digital channels and human channels in a way that provides innovative, seamless and new access models for the mobile and social consumer.

 

From digital fingerprint to proactive outreach

HP BPO CX customer fingerprint.jpgTo increase the revenue-generating potential of your contact center, you need to maximize the effectiveness of your outbound communications. In any outbound communication, you want to engage your customers with the right resource at the right time via their most preferred mode of communication. 

 

Here are some of the best ways to engage with your customers.

 

 

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