Focus on F&A: Business Analytics brings insight to finance and accounting
Featuring: Arindam Dutta, Worldwide BPO Business Analytics Service Line Leader and APJ BPO Director, Hewlett Packard Company
Managing the vast amounts of structured and unstructured data available to finance departments is a critical factor in organizational growth. This goes beyond just helping companies in their endless drive to lower costs and save money.
HP-RFi Australian Payments Research – Edition 4
The Rise of Generation C and its Implications for Customer Service
HP recently published an article on the CRMXchange site focused on customer service trends associated with Generation C (for Connected), the name given to digital natives, the people who feel comfortable in the digital world, own lots of mobile devices, and tend to use at least two at once.
Will Systems of Engagement really create better Business Processes?
By: Scott Robson, Business Solutions Executive, BPO, Hewlett Packard Company
There’s a lot of hype around Systems of Engagement. It raises some important questions that need to be answered . . .
Stop Managing Technology. Start Managing Customer Engagement.
Is your contact center technology environment breaking your budget? Do you have the resources to migrate your contact center environment to today’s standards?
Many organizations are facing reduced IT budgets for buying and managing on-premise infrastructure. They have limited IT resources supporting increasingly complex technology environments. For the contact center, this can mean limited resources to expand support for needed capabilities such as web chat, social media, and mobile devices.
