Featuring: Arindam Dutta, Worldwide BPO Business Analytics Service Line Leader and APJ BPO Director, Hewlett Packard Company.
Managing the vast amounts of structured and unstructured data available to finance departments is a critical factor in organizational growth. This goes beyond just helping companies in their endless drive to lower costs and save money.
More than just delivery excellence - the HP Enterprise Services Cards and Payments team in Australia looks to thought leadership…..
HP recently published an article on the CRMXchange site focused on customer service trends associated with Generation C (for Connected), the name given to digital natives, the people who feel comfortable in the digital world, own lots of mobile devices, and tend to use at least two at once.
By: Scott Robson, Business Solutions Executive, BPO, Hewlett Packard Company
There’s a lot of hype around Systems of Engagement. It raises some important questions that need to be answered . . .
Is your contact center technology environment breaking your budget? Do you have the resources to migrate your contact center environment to today’s standards?
Many organizations are facing reduced IT budgets for buying and managing on-premise infrastructure. They have limited IT resources supporting increasingly complex technology environments. For the contact center, this can mean limited resources to expand support for needed capabilities such as web chat, social media, and mobile devices.