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Introducing the latest edition of BPS Edge - Customer Engagement Management (CEM)

ezine cover.jpgWith in-depth analyses on how large enterprises can meet the demands of ‘anytime anywhere’ access from their digital clients, the next edition of BPS Edge is now live. Read about Customer Engagement Management (CEM) approaches that work.

Improve customer experience through personalization

You might believe that you can reach all your customers via email or social media. In reality, most of them haven’t yet transitioned from older communication channels - postal mail or the telephone - to digital, and aren’t going to anytime soon.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.