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The 10 Metrics that Matter Most for Social CRM

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HP recently published an article on the CRMXchange site focused on the metrics that matter most for Social CRM. 

 

Generation C, the connected generation, poses a number of customer service challenges for organizations, including how to interact with them in their preferred channel. To address this, many companies have implemented Social CRM initiatives, but how do they know if these initiatives are paying off?

 

Is your contact center ready for the worst case scenario?

vault.jpgFeaturing Loretta Garcia, HP Customer Engagement Management Offering Manager

 

Do you worry about what would happen to your contact center in case of disaster? Would customers get the level of service they demand, or would the whole operation shut down? Would you lose important data?

 

By moving your contact center environment to the cloud with HP Customer Engagement as a Service, you can rest assured that we will keep your contact center operational so that you can provide the service your customers expect.

How your contact center can drive customer satisfaction and loyalty

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Customers these days have high expectations. They expect to be able to reach your customer service agents at any time and through whatever mode of communication they happen to have handy. And they expect a consistent experience no matter what channel they use – phone, mobile device, web chat, or social media.

 

How can you address these issues in the contact center? By moving your contact center to a cloud-based contact center-as-a-service, you can improve availability and virtually eliminate unplanned contact center downtime.

Finding success in uncertain times (#1) - the dilemma

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Other than death and taxes, few things in life are certain – especially for today’s CFO.  What does the CFO do?

The rise of Outsourcing-as-a-Service

coolclouds12.jpgMateen Greenway, Chief Technologist for HP’s Enterprise Services EMEA Public Sector recently had an interersting guest blog post regarding Outsourcing-as-a-Service on the Business Cloud News site .  

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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