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CFO Trends – from Efficiency to Effectiveness

BPO CFO trends2.jpgBy: Harish Pande, APJ BPS Operations Excellence Leader, Hewlett Packard Company

 

The finance shared services domain has seen a tectonic shift – moving from process driven metrics to business outcome driven metrics. The service management aspect has taken precedence over process improvements.

 

In the second blog of the series on CFO trends, Harish Pande delves deeper into the shift of focus from efficiency to effectiveness, for key business processes.

Artificial intelligence and the New Style of BPS

BPO artificial intelligence.jpgBy: Clive Chapman, BPS Strategic Sales Executive, Hewlett Packard Company

 

Where do automation, artificial intelligence and Business Process Services converge?

 

Clive Chapman explores the growth of artificial intelligence and its role in achieving better outcomes for business processes.

Framework for Innovation and Transformation: F&A client enabler for world class process performance

FIT HP BPO.jpgBy: Steven Morgen, Solution Lead, F&A R2R and Data Analytics, AMS BPS, Hewlett Packard Company

 

Explore HP’s Framework for Innovation and Transformation – an advanced F&A client enabler for process performance

Attacked by a Rubik’s Cube?

Six faces, nine tiny squares of six different colors – Unravel and evolve.jpgdo your customer communications look a little bit like an unsolved Rubik’s cube?

As a CMO or CIO you might strive to get each side a single color – the seamless customer experience, but how do you achieve this?

CFO Trends - Measuring Profitability

Measure profitability.jpgBy: Harish Pande, APJ BPS Operations Excellence Leader, Hewlett Packard Company

 

As we tread into the new era of finance, CFO metrics clearly rely on the expectation of a visible end-to-end business impact, with a clear focus on profit and loss (P&L). The evolving global market place and the dynamics associated with business realities have made the meeting of the financial commitments, even more challenging.

 

In this blog post, Harish Pande explores some key trends and metrics that CFOs need to watch out for.

 

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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