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What does innovation mean in your organization?

HP BPO Innovation survey.jpgBy: Mike Donnellan, EMEA BPS Sales Leader, Enterprises Services, Hewlett Packard


At the beginning of the last decade, companies were making a fortune out of new products and solutions. The market today is saturated with more of ‘what you can do with what you have’ and an occasional game-changing innovation.


So what’s your take on innovation? Join the ‘innovation’ discussion by taking the HP Innovation Survey.

CFO Trends – from Efficiency to Effectiveness

BPO CFO trends2.jpgBy: Harish Pande, APJ BPS Operations Excellence Leader, Hewlett Packard Company


The finance shared services domain has seen a tectonic shift – moving from process driven metrics to business outcome driven metrics. The service management aspect has taken precedence over process improvements.


In the second blog of the series on CFO trends, Harish Pande delves deeper into the shift of focus from efficiency to effectiveness, for key business processes.

Artificial intelligence and the New Style of BPS

BPO artificial intelligence.jpgBy: Clive Chapman, BPS Strategic Sales Executive, Hewlett Packard Company


Where do automation, artificial intelligence and Business Process Services converge?


Clive Chapman explores the growth of artificial intelligence and its role in achieving better outcomes for business processes.

Framework for Innovation and Transformation: F&A client enabler for world class process performance

FIT HP BPO.jpgBy: Steven Morgen, Solution Lead, F&A R2R and Data Analytics, AMS BPS, Hewlett Packard Company


Explore HP’s Framework for Innovation and Transformation – an advanced F&A client enabler for process performance

Attacked by a Rubik’s Cube?

Six faces, nine tiny squares of six different colors – Unravel and evolve.jpgdo your customer communications look a little bit like an unsolved Rubik’s cube?

As a CMO or CIO you might strive to get each side a single color – the seamless customer experience, but how do you achieve this?

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation