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The Innovation Agenda: What is innovation?

HP & Aecus - The innovation agenda.jpgThe recent survey on business innovation conducted by HP and AECUS, revealed important insights into what ‘innovation’ means. The first question explored in the report titled - The Innovation Agenda: Mapping the new frontier in business, is the most basic. What is innovation?

What’s on the world’s Innovation Agenda?

HP & Aecus - The innovation agenda.jpgInnovation is not a new concept, but it’s never been more important to business success. In this age of rapid technological change and market turbulence, HP and Aecus (formerly Alsbridge), a European consulting firm, set out to explore what this vital concept really means to business.

 

What is innovation? Why does it matter? What technologies are driving it? How can it be achieved? We asked decision-makers from across the business world for their views on innovation, and the resulting picture is striking.

From transaction processing to customer experience

TK.jpgBy Teakaau Piho, Portfolio Leader, BPS Document Processing Services, HP Enterprise Services

 

Not too long ago, business processes were all about transaction processing – following all the linear steps in a business transaction; collecting, modifying and saving transaction data; and tracking metrics such as performance, reliability and consistency.  That's all still important, of course, but today businesses are looking beyond transaction processing to enhancing the customer experience because their customers are demanding it.

Where is your enterprise on the ‘innovation’ scale?

Innovation Blog.jpgIn 2014, technology is driving innovation within enterprises. From advanced analytics to process automation solutions, technology is inspiring changes that are opening doors to the next millennium.

Where is your enterprise on the ‘innovation’ scale?

BPO Partnering Models (#5): Utility BPO

Partnering models HP BPO 2.jpgBy:  Steven Pollard, BPS EMEA Solution Leader & UK Public Sector BPS Capability Lead, Hewlett Packard Company

 

This final blog in the series on BPO partnering models, goes a step further to consider what many analysts and industry pundits consider to be the zenith of partnering models - Utility BPO.

 

Read on to find out more. 

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