The 2012/13 Asia BPO Summit was held in Mumbai last week where key BPO Leaders spoke on the Summit theme of “Global Sourcing Strategies for a Sustainable Competitive Advantage”, where HP Enterprise Services BPO team received 2 Awards
By Alan Klapper, Senior Marketing Manager at Autonomy, An HP Company
Your customers have always talked about you, but their voices are much louder than ever with the proliferation of communication vehicles available to them. These communication vehicles contain the unstructured “human-friendly” data that represent more than 90% of the customer data available today.
The trick is figuring out how to take advantage of the data in a way that will work to your company’s benefit. An effective voice of the customer (VoC) solution must have 3 key capabilities.
HP is strengthening its position in Poland by developing an office in Lodz to serve as a strategic center for business services in the Europe, Middle East and Africa region. HP is opening this office in response to changing market requirements and the growing demands from company's BPO clients.
By Ross Feldman Chief Technology Officer - Banking, Insurance, HP Enterprise Services
This is Part 2 of the interview with Ross Feldman as a follow-up to ”How to Leverage Virtual Agents in a Competitive Environment” . The questions focus specifically on Virtual Agents in the Banking and Insurance Segments