BPO Blog
Get the latest business process outsourcing news, information and thought leadership at HP blogs and communities.

Focus on Analytics: HP Global Analytics is equal to the challenges of Big Data

Featuring: Rohit Tandon, Vide President, HP Global AnalyticsCover Image.JPG

 

Big data has gotten really big. It doesn’t just include the traditional structured data that used to be the backbone of business intelligence. It now includes the 70% of useful data that is semi-structured and unstructured—from social media, audio and video feeds, emails and presentations, web usage stats, mobile sensors, and other sources.

Focus on Analytics: Channel surfing— improving the customer experience through personalization

Featuring: Teakaau Piho, Worldwide Document Processing Services Service Line Leader, Hewlett Packard Enterprise ServicesCover Image.JPG

 

We all know it’s a digital age, and it’s tempting to believe that marketers can reach out to all their customers via email or social media exclusively. But in reality, many people are not going to make the transition from older communication channels—postal mailings or the telephone—to digital, at least not anytime soon.

HP’s Arindam Dutta voted onto 2013 SSON Asia G6 Visionaries panel

Arindam Dutta.pngShared Services & Outsourcing Network (SSON) Asia have finalised the voting for their 2013 Asia G6 Visionaries panel and HP's Arindam Dutta (Worldwide BPO Business Analytics Service Line Leader and APJ BPO Director HP Enterprise Services) has been voted onto the G6 Visionaries panel for the second straight year.

Focus on Analytics: Analytics adds predictability to CRM for effective action

Featuring: Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise ServicesCover Image.JPG

 

Customer relationship management (CRM) solutions have always provided some kind of basic analytical capability, but too often this has been limited to explanatory analytics. Standard operational key performance indicator (KPI) reports, for example, might tell you the average speed in answering a customer inquiry, the average talk time, or the number of calls answered or abandoned. They might also be able to collect structured data about customer satisfaction or complaints.

Focus on Analytics: Closing the Analytics Gap

Featuring:  Mike Byrd, Business Analytics Sales Executive, Hewlett Packard Enterprise Services Cover Image.JPG

 

There’s little doubt that big data analytics are being quickly adopted as a powerful tool for organizations to reduce costs and seize strategic advantage. Companies competing for skilled people who can analyze all that data and produce actionable insights have quickly drained the available resource pool.

Search
Showing results for 
Search instead for 
Do you mean 
Follow Us


About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.