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Introducing the latest edition of BPS Edge - Customer Engagement Management (CEM)

ezine cover.jpgWith in-depth analyses on how large enterprises can meet the demands of ‘anytime anywhere’ access from their digital clients, the next edition of BPS Edge is now live. Read about Customer Engagement Management (CEM) approaches that work.

Why customer care outsourcing is essential to transforming customer engagement

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By:  Dennis DeGregor, Worldwide Enterprise Customer Services Service Line Leader, Hewlett Packard Enterprise Services


Some providers are taking a short-sighted view and have begun to retreat from the BPO market.  At HP, we continue to invest in our BPO clients to deliver a future that takes full advantage of new and emerging technologies.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.