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Experience the new style of CEM at the Customer Insight Center

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Has your organization been able to effectively segment and target customers? Do you want to provide more meaningful services? Are you looking for ways to find high-value customers, and develop them?


Come experience the new style of Customer Engagement Management (CEM) at the Customer Insight Center.

Achieving differentiation in F&A BPO – Superior Cost Performance

F&A BPO reduce cost.jpgBeyond labor arbitrage, what is your organization doing to reduce F&A operational costs?


How does your organization deal with a situation where labor costs rise in so-called ‘low-cost’ locations?


Just some of the questions HP and NelsonHall asked CFOs and key finance executives in the ‘Achieving differentiation in F&A BPO’ survey.


Read on to find out more.

What the C in CIO doesn’t stand for



‘CIO’, ‘CEO’ and related acronyms flood the market, signifying the weight of responsibility and unspoken power that comes with ‘C’ level positions.


With a fresh look at what the ‘C’ in CIO doesn’t stand for, CIO.com features Steve Bandrowczak – SVP Global Business Services & Business Process Services, HP – along with other C-level executives, as they share their thoughts on the ‘C’.

Achieving differentiation in F&A BPO – Business Process Automation

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How important is it for BPO providers to help increase automation of F&A operations?


Read on to find out how high CFOs and key finance executives of large enterprises, rank automation, in a survey conducted by HP and NelsonHall on F&A BPO engagements.

Achieving differentiation in F&A BPO – Integration with Global Business Services

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The next blog on the ‘Achieving differentiation in F&A BPO’ survey conducted by HP and NelsonHall, examines the importance of integration with Global Business Services.


In this survey, CFOs and key finance executives shared their objectives for undertaking F&A BPO engagements.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation