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Join HP at Cards and Payments Asia

By Simon Riley – APJ BPO Portfolio Marketing Manager

Card and Payment.jpgOptimize credit, debit, and pre-paid card payment processes with best-in-class services from HP Card and Payment Services.Join us in Singapore for Cards and Payments Asia (April 25 – 27, 2012), Asia’s largest smart cards & payments conference and exhibition (#cardsasia).

Virtual Agent Expanded Capabilities ... Beyond Text

By Ross Feldman Chief Technology Officer - Banking, Insurance, HP Enterprise Services

infinitysymbol.jpgThere is now virtual agent capability that leverages not only text-based chat interaction, but also voice recognition.  The expanded capability means that clients can interact directly with the virtual agent on the phone OR via  web chat OR via SMS text OR via voice over IP on their PC, OR via public kiosks, OR via social media:  the list is limitless.

Virtual Agents in Financial Services: Part 2 - Q & A with Ross Feldman, CTO - Banking, Insurance

By Ross Feldman Chief Technology Officer - Banking, Insurance, HP Enterprise Services

Ross 2.jpgThis is Part 2 of the interview with Ross Feldman as a follow-up to  ”How to Leverage Virtual Agents in a Competitive Environment” . The questions focus specifically on Virtual Agents in the Banking and Insurance Segments

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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