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Technology and Shared Services - More than Automation: HP at SSOW Europe

Technology and shared services are much more than mere automation – they can create SSOW EMEA 1.pngnew ways of working and restructure the business model to better suit business needs. In today’s world of business, every SSC leader needs to think creatively and ‘outside the box’ to embrace the full value it can deliver for their business.

Why Reject the Premise of Hosted IVR Benefits?

Many debates focus on operating expenses; they are the easiest concept for nonfinancial experts to understand. However, operating expenses are usually the “small potatoes” of the business equation. To improve your future ability to fund quality speech solutions, discuss capital with your chief financial officer. Kevin Brown; HP Architect recently published around this topic in his recent column for Speech Technology Magazine.

Tags: Hosted IVR
Labels: technology
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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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