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BPO Partnering Models (#5): Utility BPO

Partnering models HP BPO 2.jpgBy:  Steven Pollard, BPS EMEA Solution Leader & UK Public Sector BPS Capability Lead, Hewlett Packard Company

 

This final blog in the series on BPO partnering models, goes a step further to consider what many analysts and industry pundits consider to be the zenith of partnering models - Utility BPO.

 

Read on to find out more. 

What does innovation mean in your organization?

HP BPO Innovation survey.jpgBy: Mike Donnellan, EMEA BPS Sales Leader, Enterprises Services, Hewlett Packard

 

At the beginning of the last decade, companies were making a fortune out of new products and solutions. The market today is saturated with more of ‘what you can do with what you have’ and an occasional game-changing innovation.

 

So what’s your take on innovation? Join the ‘innovation’ discussion by taking the HP Innovation Survey.

HP @ the Gartner Sourcing & Strategic Vendor Relationships Summit, 10th-12th Sep

HP BPO.jpgIf digital transformation has been on your mind, and you’re looking for strategies to get you started, then it’s time to head to Orlando.

 

The Gartner Sourcing & Strategic Vendor Relationships Summit from the 10th-12th of September, is bringing together sourcing specialists to showcase strategies for digital business transformation. This will be a great opportunity to engage with the HP Business Process Services experts and understand what’s best for your business.

Dispel myths, uncover the facts

For many organizations, the idea of turning production and fulfillment operations over to a service provider implies losing control, adding costs and spurning customers. This common misconception leads many to think twice.

 

In reality, outsourcing these functions to the right service provider can help you significantly reduce total fulfillment and logistics costs.

 

Read on to find out how.

Experience the new style of CEM at the Customer Insight Center

Customer Insight center HP BPO.jpg

Has your organization been able to effectively segment and target customers? Do you want to provide more meaningful services? Are you looking for ways to find high-value customers, and develop them?

 

Come experience the new style of Customer Engagement Management (CEM) at the Customer Insight Center.

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About the Author(s)
  • A well known member of the BPO industry in Europe. With HP since 2007, responsible for marketing our BPO strength, leadership and services in EMEA.
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