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Evolve to Succeed with HP Business Process Services

HP BPO DigitalBPS.jpgInvention, adaptation, and seamless integration are key to succeed in the era of ‘Digital BPS’. Disruptive digital technologies have changed the caliber of end customer demands, and evolution is therefore necessary to be profitable.


In this blog, we unveil the new HP Business Process Services portfolio that we have re-designed to help our clients evolve to succeed.

HP named ‘Leader’ in the Everest Group BFSI CCO Market Service Provider Landscape

HP BPO Everest.jpgEverest Group recently released its ‘Contact Center Outsourcing (CCO) for the BFSI industry – Service Provider Landscape with PEAK Matrix™ Assessment 2014’. This report covers in-depth the service provider positioning on the Everest Group PEAK Matrix™ for CCO, changing market dynamics, emerging service provider trends, and an assessment of service provider delivery capabilities.


Everest Group identified HP as a ‘Leader’ in the global Contact Center Outsourcing (CCO) service provider landscape.


Read about more key findings of the Everest Group report.

It’s BPO, but not as we know it

HP BPO 451 research.jpg“Because the BPO market is beginning to be disrupted by the social, mobile, analytics and cloud (SMAC) stack, the market is once more becoming a serious opportunity for IT service providers that can combine agile techniques and business domain expertise to aggregate and layer new capabilities on top of a customer's existing technology,” says Katy Ring – Research Director for IT Services at 451 Research.


With insights from the sessions and 1-1 meetings at the HP Business Process Services Analyst Event recently held at London, 451 Research published a report on HP Business Process Services (BPS).


Here are a few key highlights from the HP Digital Business Process Services: It's BPO, but not as we know it report.

BPS Edge Finance and Administration – Supplier portal networks and S2P services

FnA ezine 2014 HP BPO.jpgIn finance and accounting, few relationships are more important than the ones you have with your suppliers. They are the key to lower costs, higher quality, and faster responsiveness to market changes.


In his article in the latest edition of the BPS Edge Finance and Administration ezine, Peter Downie, Offering Manager, Source-to-Pay Services, HP, gives you his view on how automation and analytics can change your source-to-pay processes, and how a supplier portal network drives supplier satisfaction, cash acceleration, and utilization.

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