Will Systems of Engagement really create better Business Processes?
By: Scott Robson, Business Solutions Executive, BPO, Hewlett Packard Company
There’s a lot of hype around Systems of Engagement. It raises some important questions that need to be answered . . .
Stop Managing Technology. Start Managing Customer Engagement.
Is your contact center technology environment breaking your budget? Do you have the resources to migrate your contact center environment to today’s standards?
Many organizations are facing reduced IT budgets for buying and managing on-premise infrastructure. They have limited IT resources supporting increasingly complex technology environments. For the contact center, this can mean limited resources to expand support for needed capabilities such as web chat, social media, and mobile devices.
Introducing the latest Edition of BPO Edge – focusing on Finance and Accounting
This edition is packed with articles from Senior Executives and Subject Matter Experts from HP as well as an article from The Hackett Group.
Outsourcing can keep customers loyal – if you know how
By: Mike Wright, BPO ECS Solution Capability Lead, Hewlett Packard Company
Are your customers not happy with their outsourced support experience? HP BPO Enterprise Customer Services knows how to fix that.
HP Payroll Services featured prominently in NelsonHall Report
NelsonHall in their recent report on Payroll BPO services and 
providers in three of the four capabilities criteria analyzed.
