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Delivering a stellar digital customer experience

HP BPO Danila CW video2.jpgAs organizations come to realize the importance of customer experience management (CEM), they need to understand how technology can make a world of difference to CEM. The digitally focused enterprise definitely outshines its competitors.

 

Bryan Glick, Editor-in-chief, Computer Weekly caught up with Danila Meirlaen, VP Worldwide Business Process Services, HP, to get her thoughts on customer experience management in an exclusive Computer Weekly video.

BPS Edge Finance and Administration – The Triple A’s of Business Growth

FnA ezine 2014 HP BPO.jpg“The world is changing—at an unprecedented speed. Business enterprises have to bring on new partners, expand into new markets, and endure global organizational restructuring often brought about by mergers and acquisitions. Just think, only two of the world’s top 10 biggest public companies that appeared on the Forbes magazine Global 2000 list in 2004, remain there a decade later. But finance and accounting (F&A) should be the one steady, reliable core operation that the business enterprise can depend on throughout periods of change,” – says Arindam Dutta, Head, Asia Pacific & Japan BPS Practice & Delivery, HP; in the latest edition of the BPS Edge Finance and Administration ezine.

 

Read on to find out what Arindam believes are the Triple A’s of Business Growth.

The CFO Agenda for 2020 – A numbers game

HP BPO CFO infographic 2.jpg

Reduce costs, increase savings, double productivity, eliminate errors, show x percent growth, automate y percent of processes…and the list goes on.

 

Being a CFO or a senior finance executive you know that every day is indeed a numbers game, and how well you balance the numbers reflects on how much you win.

 

In the CFO study conducted by HP, with the help of Pierre Audoin Consultants (PAC), CFOs from across the world shared the numbers that matter to them the most and how digital technologies would influence the agenda for 2020.

BPS Edge Finance and Administration – Open gates to secure apps with simplified identity management

FnA ezine 2014 HP BPO.jpgAs clients partner with business process services (BPS) providers, one of the main challenges is to integrate the increasing number of different environments securely and ensure that the integration is user friendly. This can be challenging given the diverse platforms and security models spanning the typical global client organization. And a large number of employees—current, new, or leaving—create a multitude of passwords that have to be managed.

 

But you don’t have to build complex identity management for each user. There is a simpler way. In the latest edition of the BPS Edge Finance and Administration ezine, we tell you what it is and how your organization could benefit from it.

The CFO Agenda for 2020 – The acceptance of the external service provider

CFO survey 2014 HP BPO.jpgIn today’s economic environment, which is characterized by uncertainty and volatility in global markets, CFOs are under rising pressure to support business performance and effectively manage business risk. At the same time, there is constant cost pressure and little investment available. With perceived risks of security and the loss of control over key processes, many CFOs are still hesitant to work with external service providers.

 

However, based on the findings of the CFO study conducted by HP, with the help of Pierre Audoin Consultants (PAC), one in three companies already work with external service providers today. CFOs are now more and more often turning to external service providers for support to achieve their key objectives.

 

Read on to find out what has changed and will be changing in the coming years.

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