Bits and Dots

[#1]

In a previous post I mentioned that HP Web Jetadmin had launched.  It was temporarily pulled to deal with an installer-related issue and re-released super quickly with the necessary hot-fix.  I shan't bore you with the details found nestled in the release notes, but I do suggest, if you have the old installer 10.2.58560, ditch it and please use 10.2.59093 exclusively.  Many thanks to the WJA and support teams who caught the issue and dealt with it in an expedient fashion.  I'm sure people will love WJA 10.2 given all the fantastic new features I mentioned earlier.  Take care, B.

[#2]

I am using the latest version of WJA.  I have set up the reporting to try to capture "Device utilization by user".  I have upgraded all of the firmware on the printers to the latest version, but still seem to have "hit and miss" collection of this data.

What else should I try?

[#3]

Hi Ev, I'll give a brief description about the way this by-user tracking method works as a background to some different possibilities.  By user tracking in HP WJA relies upon SNMP traps bound for the WJA service from the printer when a job has released.  WJA receives the trap and interogates the printer using several queries after each and every job it receives a trap for.  The trap is only sent once from the printer and not all devices support traps (for example, while the HP LaserJet M3035 mfp offers support for this feature, other more consumer oriented devices may not like lower end all in ones).   If you're missing data from a larger collection, one possibility may simply be lower end devices not having the capability.  There are other possibilities like UDP traffic (SNMP) being dropped across routers under stress or even something as simple as a device having been reset which needs to be reconfigured with the appropriate trap.  There could be different considerations, so I'd highly recommend you call into your support resource and figure out where to go from there.  I always like to remind customers that this is a handy feature, but if you're using it for rigorous job accounting for billback, auditing or quota control, a job accounting package to compliment HP Web Jetadmin may be the better of the options.  HP works with several partners including Capella, SafeCom, Ringdale, Equitrac, Pharos, etc who have advanced in-printer options as well.  Your HP sales representative can help you with sales options there as we resell and support many directly.  Take care, B.