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Technology now a driving force for SMEs

This is a guest post from Microsoft's excellent Small Business Blog.


The importance of IT business solutions for small and medium-sized enterprises can simply not be underestimated.

IT investment may still not be at the top of every small and medium-sized enterprise's (SME) list of priorities, but with each passing day the opportunities diminish for those unwilling to embrace technology.


To some extent, the writing has been on the wall for the traditional, offline business models since well before the millennium, and technological innovation has only accelerated over the last decade.


And while the significance of IT within an organisation varies according to factors such as scale, sector and strategy, it is clear that the broadband explosion of the noughties has revolutionised the small business sector.


Indeed mobile connectivity, unified communications, cloud computing and Software-as-a-Service (SaaS) are not only changing the way businesses work, but many aspects of society as a whole.


While e-commerce is contributing to decline on the high street, online marketing is radically altering the way the media works. Customers are using social media to identity the best goods and service providers, and also the ones to avoid.


At the same time, business conferences are held across different time zones, companies are set up in spare bedrooms and employees telecommute to work via their internet connections.


But it is not just tech-orientated entrepreneurial types who are honing the power of IT –confirmed 'Luddites' such as farmers, shopkeepers and low-level manufacturers are increasingly being pulled into the technological age.


Broadband – the bedrock for small business technology?

Many commentators see the development and proliferation of broadband technology as the catalyst for SME technology adoption, and it would appear that a reliable internet connection is a basic requirement for any 21st century company.


Customers, suppliers and public services are flocking to the online domain, meaning email accounts, websites and, in many cases, an online checkout facility are simply not optional.


As consumers have ditched the Yellow Pages in favour of search engines, those without a website risk missing out on valuable new trade.


But with recent Treasury moves towards online tax self-assessment filing look irreversible, offline businesses risk being alienated if they lack an internet connection.


With this in mind, the government's recent decision to delay the rollout of 2Mbps broadband nationwide until 2015 represents a blow to the SME community – in particular those firms based in rural areas.


For some time, lobby groups such as the Country, Land & Business Association (CLA) and Federation of Small Businesses have warned of the dangers of poor coverage levels outside the UK's main urban areas.


CLA president William Worsley expressed his "shock and disappointment" at the three-year delay in the government's broadband commitment, saying the decision "could seriously compromise the ability of the rural economy to succeed in the future".


Emotive language perhaps, but the comments clearly illustrate the importance of the internet to small businesses, both in terms of driving revenue and compliance.


Hosted services can help reduce business costs

For the majority of small businesses, especially those with low turnovers, large-scale expenditure on internal IT hardware may simply not be option, but various alternatives do exist.


The arrival of the high-speed internet has enabled the cloud computing, web hosting and Software-as-a-Service (SaaS) markets to expand at a rapid rate, enabling SMEs to access the tools they need while keeping IT costs to a minimum.


SMEs can now complement their own in-house IT, or even replace it, using hosted solutions which they pay for based upon use. As well as helping to manage finances, this model could also help businesses remain compliant.


According to Doug Miles, UK managing director at Association for Information and Image Management, it is quite possible that cloud computing and SaaS may become mandatory for some business functions in the future.

Should the government see an opportunity to increase efficiency and reduce administrators' workload for certain tasks – potentially for tax filing, payroll or corporate reporting – such a situation could materialise.


And with this in mind, Mr Miles suggested that businesses may benefit from familiarising themselves with the technology at an early stage.


Certain challenges need to be overcome if this is to be achieved, not least the apparent knowledge gap among SMEs over the availability and benefits of hosted services.


A recent Techaisle survey of SMEs within the US, UK, Germany, Italy and Brazilindicated that just 37 per cent of firms had even heard about cloud computing, let alone considered investing in the technology.


This is no doubt understandable given the cloud's relative infancy, and alludes to the fact that it is still a case of one step at a time where SME IT adoption is concerned.


While technology will continue to develop at breakneck pace, driven by the private sector's pursuit of profit, individual business owners will look to adopt IT in their own time, on their own terms.


But as more consumers demand an online presence, and government or other corporate intervention dictates the pace of change, SMEs will have the simple choice of falling into line or falling by the wayside.

Labels: Microsoft

Ten tips for advertising online with Microsoft adCenter

Microsoft adCenter is a great way to advertise your business and its products online. Check out our article How to advertise and sell online for more tips.


  1. Match your ad to your business. Make sure that your ad is in keeping with your business and include the top benefits your customers are looking for. Direct your ad to unique landing URLs, so that searchers can easily find your offer.
  2. Choosing keyword and phrases. Select words and phrases that describe your product, service, brand and location – including plurals, abbreviations, and common misspellings.
  3. Keep reviewing and updating your keyword list. If your business or product evolves then your keywords need to change….but…
  4. Make sure your ad is up to date. As you change your keywords, remember to ensure that your ad stays relevant and still attracts your target customer. Consider using dynamic text in your ad to make the ad more relevant to the searcher's query.
  5. Monitor and prioritise your keywords. Set your traffic reports to run frequently and prioritise the keywords that bring you the most visitors and are most relevant to your business.
  6. Test multiple ads. Microsoft adCenter allows you to create up to 20 ads per order and automatically display the best performing ads more frequently. 
  7. Word limits. Make sure titles are between six and 25 characters, descriptions are between six and 70, and the display URL is no more than 35 characters.
  8. Use adCenter’s suggested bids – but remember that they are estimates. When you start your bidding, use adCenter’s suggested bids as a guide. Review and adjust your results accordingly after one week.
  9. Bid on individual keywords rather than entering one bid for your whole list. Focus your budget on specific phrases and keywords.
  10. Use incremental bidding to help target your core customers. Incremental bids add an additional amount beyond your original keyword bid to target customers by location, time and date, age or gender. AdCenter’s reports can determine the demographic profile of your visitors; you can then set your bid accordingly.

Microsoft Office is now on the web

Check out Office Web Applications - you can create and edit Word, Excel and PowerPoint documents and use Microsoft OneNote in your web browser thanks to a new service from Microsoft.


Steve Clayton, Microsoft's 'Geek in Disguise', reports that Microsoft Office is now available as a web application. You can create and edit Word, Excel, PowerPoint and OneNote documents online in your web browser. This is the latest example of software-as-a-service (SaaS) and it points towards new business models and new ways of interacting with popular software.




You don't get the full features of the desktop versions but they do a pretty good job, according to the Wall Street Journal's Walt Mossberg. What's particularly helpful is the ability to work on the same document online and on your PC without losing 'fidelity' - the structure and details of the document that may not be editable in the online versions. You sync files with your desktop using Microsoft SkyDrive.




Right now, it's free so you can't beat the price. Head over to and check it out.


Labels: Microsoft| SaaS
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About the Author(s)
  • Matthew Stibbe is CEO at Articulate Marketing and TurbineHQ. He is an HP fanboy.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation