Coffee Coaching - HP and Microsoft Blog
The Coffee Coaching Blog serves as a community where SMB resellers can learn about HP and Microsoft Solutions.

HP SUM Overview/Install

Erick Gomez is going to show us how to download the SPP from, and how to run HP SUM.exe, and he’ll talk a little bit about the Welcome screen, the Source Selection screen, the target Selections and finally,  how to review installations.


How to download the HP service pack for ProLiant?



First of all, you will have to visit the  and click the button for download. Then, you’ll get a prompt screen asking if you want the full SPP or not, once you have it in your desktop, if you wish, you can right click on it and extract the SPP package. After that, you could open it, burn it or mount it. For this exercise,  we will just assume that you will open it from your local desktop.


Now, you can just execute the HPSUM.exe. This file is located in the following path: ssp/HP/swpackages/ Once it has been executed, you will see the Splash screen and the Welcome screen.


At the top of the Welcome screen, you will see Breadcrumbs, just a reminder, there is a lot of important information on this screen, Now on this screen, you can see the new features, or the new stuff coming.

If you don't want to see this screen any more, just select the checkbox at the bottom of the screen. Then click the next button and you will be on the Source Selection screen. By default, we grab all the contents in that repository with all the bundles in there, and we will display them.


This will take a little bit of time because we have to scan them and open them. But right after that you will be able to add some repositories, however, when HP SUM is doing one process you will be able to do different actions, just they need to be completed in order to do so.


For the last, you will be able to create reports. When you´re done with this screen you can proceed with the target selection screen, where you will be able to select different targets, the target catalog that we are going to be supporting is really wide, it includes Servers, iLOs, VCs, OAs, etc.


By default, we create the local host, but you can also add or remove targets as needed. Now, provide your credentials for HP SUM and you will trigger the discovery and we will collect some internal data; which will be very useful for us to do some internal analysis and perform which components are needed for your system and which aren’t.


Remember that you can create reports at any time.


When you are done with this screen you can proceed to Review Installation Updates screen, which is actually very complete, because you will be able to see any issues with the devices, where’s the help with the devices, if they are in good health or not, and also to check if there is any dependencies checked.


You can also check and select the installation options to force installations or rewrite components, and also to generate reports.


When everything is OK and ready to update, select your devices and click the update button.


And that's it...easy right?


Don't forget to watch Erick's Biography. We appreciate your time, hope this information has been useful, make sure to become a part of our community for more of Coffee Coaching by following in any of our Channels:


Blog in US EnglishFacebook in US EnglishTwitter in US EnglishLinkedIn in US EnglishInternational YouTube Channel

Thank you!

Will | ‎02-28-2012 04:55 PM

Awesome information on how to run the  HP SUM.exe i was looking for this for a while. Please check our reviews on <a href=>Cialis</a> in case you were unable to find these.

mikel.kirk | ‎07-20-2012 08:53 PM

The link for the full SPP ( now goes to the software depot.  After logging in I can request the file link be sent to me.  It has been hours since, and no link.  This is an important file and having to wait for it is not helpful.

Xani ‎07-23-2012 04:23 PM - edited ‎07-23-2012 04:24 PM

Hi mikel.kirk!


Thank you for your comment, we'll let our SPP Team know about your concern to improve the downloading experience.




Coffee Coaching Team 

DEM | ‎07-27-2012 02:19 AM

This new downloading system is a big problem. 


HP used to have simple FTP and HTTP downloads of firmware (free files) that I could download through "wget" on our Linux servers.  Now this process is not there and I have to use my desktop/laptop to do the download.  I can no longer just paste an URL into a script and have it happen later and be ready for when anyone needs it.  Having upgrade media handy for our HP servers is now a real task (especially when the update can be over 1.5Gb).  Please just put the file on a simple ftp/http site and link to it. 


Are HP are competing with IBM for the most convoluted multi-step firmware download process, or is HP going down the same "anti-customer" path as vendors such as Oracle where customers need to have an entitlement and a support contract number just to get a simple firmware update on that vendors own hardware.  If this is the case, it certainly affects system availability and getting contractors to do work means giveng them access to passwords etc.

Xani | ‎08-13-2012 05:00 AM

Hello DEM, 


We understand your point, and what we can tell you about this new portal is that what we have in here is a one stop shopping portal of which acts as front end to SW Depot. 


Lots of good info and documentation is there as well!


The great benefits here for you are:


-          Unlike the old FTP method, SW Depot utilizes our global Content Delivery Network (CDN) which is a much faster, more robust, cloud-based approach.


-          SW Depot is built upon HP electronic software delivery backbone. That backbone is business-critical for HP and closely monitored by HP IT for errors, performance and quality. When issues arise, HP IT reacts quickly to resolve them.


-          SW Depot and the HP CDN are backed by a Download Manager tool, which eases the whole download process especially for large-sized images and particularly helps customers who don’t already have such a tool. HP does not provide a Download Manager for our FTP site.  In fact, a newer, faster, more resilient version of the Download Manager will be releasing soon.  The new edition of the Download Manager not only restarts interrupted downloads but it also performs periodic checksum validations, which means customers don’t have to complete an entire multi-gigabyte download only to fail the checksum validation at the end.




Coffee Coaching Team

Linda Brashear | ‎03-11-2014 06:09 PM

I must be missing something, but I cannot find ssp/HP/swpackages/ on the mounted iso I downloaded. My enclosure resides in a secure datacenter and no network access to HP, so I need this to update the firmware from another server or my laptop.


Linda Brashear | ‎03-11-2014 06:10 PM

Forgot to add hpsum.exe under ssp/HP/swpackages/.

JP_Hurtado | ‎03-12-2014 08:41 PM

Hello Linda. Can you please send us some details about your environment (server model, operating system, version of the iso you downloaded, etc.) so we can best help you with this issue?


Thank you!

Showing results for 
Search instead for 
Do you mean 
About the Author

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.