Coffee Coaching - HP and Microsoft Blog
The Coffee Coaching Blog serves as a community where SMB resellers can learn about HP and Microsoft Solutions.

Intelligent Provisioning OS Installation for HP ProLiant Gen8 & iLO

Today we'll learn a step-by-step overview on Intelligent Provisioning OS Installation for HP ProLiant Gen8 & iLO.



OS Install: Get your Windows DVD

  • Get your OS - Options:

–        Get your Windows DVD

–        Put an ISO on a Fat 32 USB key

–        Put an ISO on a network share

  • Windows Support

–        64 Bit Only

–        Windows Server 2008 R2 and newer


OS Install: Prepare Environment

  • iLO Network

–        Make sure to have the iLO network connected if you want to register for remote support or if you will be connecting through remote console

  • Ethernet Network

–        Connect your Ethernet port if you would like to update Intelligent Provisioning and server firmware directly from HP over the internet

–        Or setup a local update repository to connect to from Intelligent Provisioning instead


OS Install: Get Ready

  • Perform an install in a couple of ways

–        In person at the console

–        Remotely through iLO remote console (iLO advanced is not necessary)

  • Power on the server
  • Press F10 during server POST to boot to Intelligent Provisioning


OS Install: One Time Stuff

  • Intelligent Provisioning loads
  • Setup the one time preferences

–        DHCP is default for iLO and ETH but can also set static Ips

–        Set where you’d like to pull your updates from, HP Directly or through your own repository server

  • Register for Remote Support or Skip




OS Install: 4 Easy Steps

Click on Configure and Install Button

Step 1 – Hardware Settings

  • Quick Config: Balanced Power and Perf
  • Updates: Before OS Installs
  • Array Config: Recommended Setting




Step 2 – OS Selection

  • OS Family: Windows
  • Install Method: Recommended
  • Source Media: Disc

Make sure to insert the Disc or mount the virtual drive via iLO

If doing a USB or Network source there’s a couple of additional steps to select the ISO



Step 3 – OS Information

  • OS Family: Windows 2008 R2 (64 bit HP Branded)
  • OS: Standard x64 Edition
  • OS Language and Keyboard: English

We scan the media and only show the possible choices according to the disc




Step 4 – Review

  • Click on the next arrow if ready
  • The Microsoft EULA will load after a few minutes, make sure to accept it on screen or you’ll have to wait for it after the reboot during the Microsoft part of the install.
  • After accepting the EULA, you can walk away and when you get back, the system will be at the login screen ready to go




We hope this blog has been useful. We invite you to join our Facebook, YouTube, Twitter and LinkedIn pages. For more information about the Eric Ramirez follow this link.

kevin Gao | ‎07-19-2012 09:28 AM

This intelligence provisioning is new to us. We used to use SmartStart to install drivers. But today, we could not find the driver disc in our new DL380P Gen8 server box.


We will try it tomorrow to see. It is good to see things are getting better and better.

Xani | ‎07-20-2012 09:02 PM

Thank you for your comment Kevin!


Please let us know how it goes, we will be happy to assist you! 


Best regards, 

Gene | ‎08-15-2012 07:39 PM

Do you know of any how-to's to properly configure for firmware updates via the Intelligent Provisioning Utility?  It looks like it has trouble reading the update data.  This is through selecting HP Website as the source once IP settings are configured.

LucyEllis | ‎08-16-2012 11:46 PM

Gene(anon) we are getting with Eric for the answer - thansk for the comment!

Xani | ‎08-17-2012 06:08 PM

Hi Gene:


Usually when a customer sees this it’s because HPIT did something dumb, like randomly delete files from HP.COM (it’s happened twice this year, it’s a bug they’re fixing this fall).  Other than that, it should just work.  A couple things to verify:


1)      Make sure their network cable is connected to the server, and that they have selected the appropriate port in the IP preferences (the plugged in port will show up with a green checkmark in the UI)




2)      They also want to make sure that they have either setup dhcp or a static IP address, which ever their network currently uses.


3)      Some customer environments require a proxy to get out to the internet, similar to our proxy here at work.  They would enter that in the use proxy button.


Other than that, it should work.  If you can get the server model and version of IP used (by pressing the system info button at the top of IP), we can try to reproduce the error.




 Hope this is helpful, please let us know!



Carlos Degosto | ‎09-07-2012 04:18 PM

Hi all,


the described procedure (provisioning method) worked like a charm. I installed final released Windows Server 2012 which was recognized as "Windows Server 2008 x64 Beta". Anyway, installation was smooth (my source: DVD).


But where are all this tools for Windows OS to monitor server which have been included in HP SmartStart CD? After installation by provisioning method there's no single HP specific tool in Windows to see.


Maybe still no tools for "Windows Server 2012"?





Xani | ‎09-17-2012 04:58 PM



Thanks for writing, Windows 2012 support hasn’t officially been added to intelligent provisioning yet but this release is coming up soon.


We'll keep you posted.



Coffee Coaching Team.  

zag | ‎09-25-2012 07:18 PM

I am looking for using the intelligent provisioning to update the firmware stuff and have question on how network gets configured so that the process can go out.


You mentioned proxy setting, and there is a choice of using dhcp, but what if we have to specify a vlan ID for a trunked uplink?

Xani | ‎10-11-2012 09:40 PM

Dear Zag,


Thanks for writing.


That type of environment would not be supported. Only Proxy is.


Kind Regards,

Coffee Coaching Team.

Martin Bellehumeur | ‎10-31-2012 02:10 PM


We have noticed that the intelligent provisioning is not installing the "System reserved" partition for bitlocker when using the Recommended or Custom option.  Only when we chose "Manual" install then it gets created.

We were told that this is a bug with IP to be fixed next year.

In the meantime, how do we install all the HP utilities (ILO config, system management, ect) after installing with the "Manual" option?



Zig | ‎11-01-2012 10:49 AM



Is there any chance that you will be adding an English (UK) Keyboard and Language option in the preferences and more importantly the OS installation options ?


This is one of the problems we had using Smartstart in that we then have to go back and set keyboard, location etc etc (in Windows). Not an issue unless one of the 'different' keys is used for Administrator password


Also an option in the proxy settings to enter credentials would be helpful



DavevdB | ‎11-28-2012 08:18 AM



I'm trying to do a migration from sbs 2003 to sbs 2011 with use of the Intelligent Provisioning option so that network drivers are also installed during installation. But, it is installing fully automatic and setting up a new sbs 2011 server. Normally when you install sbs 2011 you can select during the installation to do a migration from another sbs server...


Does someone know how I can get to the screen to select a migration installation? I already tried all 3 install methods that you can select with Intelligent Provisioning...




Glynn | ‎12-07-2012 12:54 PM

A major hiccup appears to be that 'Intelligent' provisioning doesn't support proxy authentication.


I can't remember seeing a corporate environment that doesn't require authentication.


Any updates gratefully appreciated :-)

Filifulu | ‎12-17-2012 08:18 AM

We have just received our first DL380p Gen8 server today. I have been trying to boot to "Intelligent Provisioning" by pressing F10 for the past one hour without success. It just continued to the screen "Attempting boot from CD-ROM" .... and kept rebooting.


I have also tried to boot to BIOS ACU but getting the same result. Any idea what went wrong?

Leo | ‎01-03-2013 11:13 AM

Hi, The new Intelligent Provisioning works very well, no problems with that.

But however, we have some circumstances that we need to install the 32-bit flavor.

What steps we have to take? Just install the OS from the DVD and install the drives etc afterwards?

Any help is appreciated.

Xani | ‎01-08-2013 03:56 PM

Hello Martin Bellehumeur,


Thanks for contacting us, in point of fact, a fix is planned, in the meanwhile you can use the SPP to install everything you need.



Coffee Coaching Team

in point of fact
Xani | ‎01-08-2013 04:14 PM

Hello Zig,


Thanks for your input, we have transfered your request to the developers team and they will definitely look into the UK language and keyboard.  And also, they comment that the password for proxy settings is a requirement from older versions of proxy, newer proxy implementations don’t use it; however they will look into it and see what can be done.


Kind regards,


Coffee Coaching Team.

Xani | ‎01-15-2013 04:56 PM

Hello Leo,


32 bit Windows is not supported with IP.  A manual install is an alternative and downloading/installing the SPP afterwards is recommended.  Some boot drivers are included in the USB VID which can be enabled via the BIOS so Windows can detect the some driver that are embedded in the server automatically.  Not all drivers are available in this USB VID, and customer may need to download a boot driver from to get the install going.



Coffee Coaching Team


Xani | ‎01-15-2013 05:00 PM

Hello DavevdB,


Intelligent Provisioning does not support migration or upgrade scenarios.



Coffee coaching Team

Xani | ‎01-15-2013 05:07 PM



Thanks a lot for your feedback, although authentication is an older implementation of proxy and newer implementations don’t require authentication; our expert team would investigate the enhancements and see how could those fit in the future.


Coffee Coaching Team

Xani ‎01-15-2013 05:12 PM - edited ‎01-15-2013 05:13 PM

According to our experts team, it sounds like a MFG issue where IP is not getting fully installed because of an issue with iLO communication at MFG.  We’re in works with MFG to improve the auditing process to catch these scenarios. An install of IP can be attempted by downloading the Recovery ISO from  Updating the iLO firmware is recommended before attempting to reinstall IP again.


Thanks  for contacting us!

Coffee Coaching Team



We have just received our first DL380p Gen8 server today. I have been trying to boot to "Intelligent Provisioning" by pressing F10 for the past one hour without success. It just continued to the screen "Attempting boot from CD-ROM" .... and kept rebooting.


I have also tried to boot to BIOS ACU but getting the same result. Any idea what went wrong?"

Stephane | ‎02-07-2014 09:58 PM

Question for HP employee.

Can we install the GOLD DISK image via Intelligent Provisioning?


JP_Hurtado | ‎02-13-2014 09:17 PM

Hello, Stephan. Thank you for contacting us.


Intelligent Provisioning only supports Windows Server install media from Microsoft (retail, volume licensing, etc.) or HP (ROK). Custom disk images are not supported by HP. However, your Gold Disk could work if it follows standard Microsoft image creation guidelines, but there are no guarantees that it will work properly.


Let us know if you have additional questions and don't forget to visit us on our social media channels for relevant and interesting information from Microsoft and HP.

Andreas Hackel | ‎03-17-2014 06:20 PM

I have tried to install manually the Windows Home Server 2011 on an HP Proliant Microserver Gen8. But after the first reboot a blue screen of death is shown. I tried to start the OS in command line save mode and the last driver before the reboot the disk.sys is shown.

In Bios i have select the AHCI mode. No additional driver has to be load to show the drive 0. But i although load all actual driver form HP for this Server via an USB Stick.

But after the first reboot in the installation the blue screen is displayed.

The OS is installed on a 1 TB HDD with MBR.

keerthi | ‎03-18-2014 04:50 AM

IS there any option to Install linux OS through IP ? IF yes what are the settings? When iTry To install RHEL using IP , it says unable to validate media. I tried with mutilpe disks ( CD /ILO method) . none of them work. its on DL machine Gen8

keerthi | ‎03-21-2014 06:55 PM



is there any option to install LINUX OS through IP ? let me know the procedure since I have tried installing linux ( red hat / suse) an in the last screen it says unable to validate media.

JP_Hurtado | ‎03-24-2014 08:16 PM

Hello, Andreas.


If you cannot install your OS using the latest version of Intelligent Provisioning, please follow this link and see if the discussion among users like you can help you get WHS2011 up and running.


Thank you for getting in touch and let us know if you need further assistance!

JP_Hurtado | ‎03-24-2014 08:24 PM

Keerthi, thanks for contacting us.


You can check if you're using a valid Linux distribution for your ProLiant server here:


If you continue to experience install issues, please contact the support team through the links provided in that same web page.

Miquel Àngel Guerrero | ‎04-25-2014 09:41 AM



I'm trying to install Windows Server 2012 R2 Std. (HP ROK) on a HP Proliant ML350p Gen8.

I follow the detailed steps:

- I choose Windows Family OS and Disc Media.

- At the following screen Intelligent Provisioning scans my DVD shows the message: "Media with choosen OS family not found" and goes back.

(In Spanish the exact message is: "No se encontró ningún soporte que coincida con la familia del OS seleccionada")


When I run "Perform Maintenance", the software downloads the version 1.60 of Provisioning Firmware Online Update (mine is 1.50) but when I proceed with the update I get a windows with the message "Return Code" (no number) and the only button "OK".


Any ideas?

thanks in advance,

Miquel Àngel Guerrero

JP_Hurtado | ‎04-25-2014 05:01 PM

Hello, Miguel Angel. Indeed, IP 1.60 is needed in order to install Windows Server 2012 R2 on your ProLiant server. If for some reason the update does not go as planned using 'Perform Maintenance', you can still reinstall IP on the server. Download the recovery media ISO image from:


and load it onto an USB drive, DVD image, or mount it via iLO. Boot your server from this resource and reinstall Intelligent Provisioning. Here's a guide to do it:


We'll ask our engineers about the error you're receiving. In the meantime, try this alternate procedure and let us know if you were able to install IP and WS2012 R2.


Thanks for contacting the team at Coffee Coaching.







geoff_kearns | ‎05-16-2014 09:29 AM

Does anybody know if this issue is fixed by HP

(“Windows cannot read the <ProductKey> setting from unattended answer file")


Trying to install Win2008R2 on a DL380g8

Reverted intellegent provisioning back to v1.50 but it did not pick up the raid controller(420i)


Catherine Wilson | ‎05-16-2014 03:02 PM

Hi Can you send the link to the guide for reinstalling the  IP 1.60 as the link you put doesn't work:


"and load it onto an USB drive, DVD image, or mount it via iLO. Boot your server from this resource and reinstall Intelligent Provisioning. Here's a guide to do it: "



i'm having a nightmere trying to install windows server 2012 r2 and everytime i try to install the updated IP to 1.60 (currently at 1.5) via a usb stick i get a red screen saying illegal download or something! HELP!

catbaby213 | ‎05-16-2014 04:13 PM

Hi I'm having problems trying to install 1.60 on my dl380e server, when booting from USB says illegal update.  The link to the guide you put up doesn't apper to be working can you resend the link for me please.



JP_Hurtado | ‎05-16-2014 07:28 PM

Hello, Catherine. The document we linked to before seems to have been moved. Here's IP's User Guide. Page 73 contains the steps to reinstall.


However, we believe you're doing things correctly when it comes to downloading and starting the reinstallation. The red screen that reads Illegal Opcode seems to come from somewhere else. Here are some suggestions from our forums (the solutions that appear to have worked are at the end of each thread). Before making any changes, we recommend reading the documentation and applying the latest SPP for your server.


If these solutions don't work for you, HP's support center might be able to help you.


Let us know if we can be of further help.

JP_Hurtado | ‎05-16-2014 07:55 PM

Hello, geoff. As far as we know, some Volume License media still fails to install with IP 1.60. The suggested solution is to use the manual installation. Have you tried using a different media?


Also, we are not aware of any issues between IP 1.50 and the Smart Array P420i  Controller on this server. We suggest checking the controller's connection to the server and/or updating the controller's firmware.


If you still experience issues, try contacting HP's support center.


Thanks for contacting us, and let us know if you need further assistance.

Eric1965 | ‎07-18-2014 10:02 PM

Would LOVE to see Microsoft Open License ISO/media work for this!

Ademolu | ‎07-20-2014 12:28 PM

trying to install windows server on my hp proliant gen8 server using the intelligent provisioning. Have used the recommended install, customize and manual its giving me this error " productkey cannt be found in the unattend file.


someone suggest i downgrade to IP 1.5, how do i downgrade?

Willa ‎07-22-2014 05:51 PM - edited ‎07-23-2014 05:33 PM

Hello Ademolu, we are sorry to hear you are having troubles installing Windows Server. HP is aware of this issue and is working to release an updated IP early September which will resolve these problems.


In the meantime, previous versions, such as 1.5, are available at, simply burn and boot the ISO to install. We hope this helps. Please let us know if you have any more questions and please keep an eye out for an announcement about the updated IP. 

Femi | ‎07-23-2014 09:50 AM

Can't Install Windows Server 2012 R2 on HP Proliant ML310e Gen8 Server



        I have been trying to install Windows 2012 R2 on my recently purchased HP server for sometime now however I have been unsuccesfull because after the installation via intellignet Provision, when Windows reboots it complains of missing drivers that are never found.


I have downloaded numerous HP Supplementarty updates and service packs for Windows Server 2012 e.g.


  1. MSsupplement2012
  2. SPPMDSLWIN2014020B.2014_0428.1
  3. HP_Service_Pack_for_Proliant_2014.06.0_784915_001_spp_2014.06.0-SPP2014060.2014_0618.4


but none have been succesfull at resolving this issue: I typically copied the drivers (cpxxxxxx.exe) onto a USB and set the driver location there for windows to pick it up but that hasnt worked.


I have reviewed other forums that indicated i needed this following file: cp020926.exe from the site: tp:// however this link doesnt seem to be active anymore.


I recently downloaded and extracted this supplemenatry pack: "HP_Service_Pack_for_Proliant_2014.06.0_784915_001_spp_2014.06.0-SPP2014060.2014_0618.4" and copied it onto a USB using the HP USB Key creator utility. When i performed the update it scanned my system to determine which compnonents to be updated. The Package "Supplemantary Update / Online ROM Flash Component for Linux - HP 512MB Flash Backend Write Cache for B-Series Smart Array" was identified. The version to be installed was version 0.44 , that currently on my system is version 0.0 so i guess it was never installed when the server was built my HP? The executable to be installed was "CP022244" however the deployment fails with the status "Update returned an error".


The log for this deployment states: "Return code 6"


I have read on other forums that it may be easier to install windows server 2008 and then upgrade to 2012 again this has been unsuccesfull as i cannot install wondows server 2008 because of the same missing drivers.


Please advise on what next step i can take becuase as it is i dont know what else to do.


Many thanks,



Willa | ‎07-23-2014 05:38 PM

Hi Femi, 

So we can best assist you can you please provide us with a bit more information? Exactly what warning messages do you see on boot up?


Thanks for contacting the Coffee Coaching team. 

MickWicks | ‎08-12-2014 12:48 PM

I too have had this message installing 2008R2; "productkey cannot be found in the unattend file." (The IP version is 1.6). The install works using  an MSDN version of the OS media. Then failed selecting the UK Keyboard or custom partitioning! Install only seems to run if defaults used.

Lawson Gold | ‎10-07-2014 10:49 AM



I've just had my fifth DL380P Gen8 HP server go all the way through the Intel. Prov. setup, install Windows, get to the desktop/ reboot again.....but once at the CTRL-ALT-DEL screen, it refuses to accept the local Adminsitrator password.


After this happened twice, I reduced the password to just three letters for the next three machines - and it's still doing the same thing.


Given that I've now wasted two days re-installing, and still don't have working machines, any ideas would be gratefully received.






Lawson Gold

Willa | ‎10-08-2014 02:54 PM

Hi Lawson, Thank you for contacting the Coffee Coaching team. We are sorry to hear you are experiencing this issue. For help getting this resolved we recommend you contact the HP Support Center In the HP Support Center you can search the site, find product documentation, download software and drivers, participate in discussion forums, and get help from HP by logging a case online or using chat or e-mail. 

IanHatesHP | ‎10-13-2014 10:48 PM

This utility is such a joke. It doesnt even work 1/2 the time and as with most things HP recently they don't even bother to run it through QA. Its pathetic that I have to search forums to find workarounds to this garbage or just tell my engineers to skip IP and install manually. Way to go HP. Another quality product in an ever growing list. How could you possibly release 1.60 when it fails to install Win2k8r2???? Not like this is one of the most popular OS' on the planet or anything. Oh and telling other users with issues how to find your support forums is also a genius move. Because I'm sure they are loaded with quality information and there is no way someone in the IT industry could find them without your help. Thanks HP!

Willa | ‎10-14-2014 07:17 PM

Hi Ian,

Thank you for contacting the Coffee Coaching team. We are sorry to hear you are so dissatisfied with Intelligent Provisioning OS Installation for HP ProLiant Gen8 and iLO and would like to help you resolve the issues you are facing. Could you please email us at with more information so we can help manage your case directly with some of HP’s iLO engineers?

Jidejj | ‎10-25-2014 06:33 PM

I was able to succesfully install SBS 2011 standard on DL380P G8 but getting to the point of configuring the odesktop environment, the server disable the 'next' button because it could not establish internet connection. Though the network cable was connected to the eth port and the green light blinking but yet the server will not see the network and refused to allow the configuring to continue.


Can anyone please help me out.

Willa ‎10-31-2014 06:06 PM - edited ‎10-31-2014 06:08 PM

Hi Jidejj, 

thank you for contacting the Coffee Coaching team. We are sorry to hear you are having this issue. To ensure your question is answered throroughly, please contact the HP Support Center Through the HP Support center you can chat with a HP support specialist who can help you resolve this issue.
rafb | ‎12-05-2014 05:50 PM

Hi All,


I'm having hard time trying to install Evaluation Windows server 2008R2 64bit;

My G8 has basic config, no optical drive, 2GB RAM, Celeron etc..


What I did was:
- downloaded ISO from MS website of eval 2008R2, installed for testing on virtual box - all good

- copied image onto USB key formatted with FAT32

- ran Intelligent provisioning and choose location "USB"

- install starts fine, however during installation I got message on the screen saying “Windows cannot read the <ProductKey> setting from the unattend answer file.” and command window saying "deleting key "(cannot remember key name)

- at this point installation stops with no other options. I can only close cmd windows and that results in reboot of the server after which server boot up with animation typical to windows 2012 (! - blue flag) and message to "insert installation DVD to repair computer"..

Willa | ‎12-23-2014 06:46 PM

Hi Rafb,

Sorry to hear you are having a hard time. To ensure that your issue is fully resolved, we ask that you contact the HP Support Center. Through the HP Support Center you can find get direct help from HP by logging a case online or using chat or email.



The Coffee Coaching Team

Jeapy | ‎02-19-2015 06:43 PM


I have the same problem as 'rafb'. There is an issue to install Evaluation Windows server 2008R2 64bit !!!

Nobody seems to be able to fix this issue or to explain a right process.
Have you got any solution or a good process to install that windows server 2012R OS "evaluation" without problem.

Thank you for your help

Best regards


Showing results for 
Search instead for 
Do you mean 
About the Author
Hector has marketing and communications expertise. With vast experience within the Enterprise Digital Marketing communications team at HP.

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.