A Proven Approach to Resolving E-mail Love / Hate Relationships

by phil.mclean on 01-17-2011 06:36 PM - last edited on 01-17-2011 06:36 PM

By Dean Steadman - WW Product Manager

 

I’m Dean Steadman; a world-wide Product Manager focused on unified storage solutions for Microsoft applications. I have more than fifteen years of experience designing, developing, deploying, supporting and just plain breaking things in Windows environments. I’m currently working new products to simplify the deployment of Microsoft apps and I look forward to your comments and questions.

 

I consider myself to be an effective communicator, but like many people I seem to have a long standing love/hate relationship with email. I love being able to communicate quickly with my colleagues from anywhere and anytime, but I hate the time required managing my inbox and how interrupting email can be during my overly inflated work day. I can’t imagine working without it, but I often dream of the freedom I’d enjoy without it.

 

Many individuals within IT organizations I’ve worked with over the years share this same love/hate relationship (although some seem to be more outspoken than others). Messaging has become a mission critical application not just for the end email users, but also for the other systems that rely on it. Messaging is now pervasive in CRM systems, voicemail and workflow systems throughout many organizations. It’s just too easy and too logical to dump any type of user notification into email.

 

It can also be a distraction to IT as end users are constantly requesting larger mailboxes, faster response times, support for the latest mobile device, while also expecting greater availability. Add in the joys of maintaining anti-virus, anti-spam, archiving and backup and recovery and you’ve got yourself another fulltime job (added to your existing one). Of course, there’s no budget for any of these things, but as you all know IT gets paid the big bucks to find solutions to these challenges.

 

Microsoft Exchange 2010 steps up to address many of these challenges by making it easy to support large mailboxes at a lower cost. They’ve done everything from decreasing their I/O usage to supporting less expensive storage options to internalizing Exchange’s high availability features.   For customers who are still on older versions of Exchange, simply moving to highly available, fast responding 1GB mailboxes can result in a night and day improvement with email.  As is too often the case, these improvements come with a price. IT organizations are increasingly faced with decision on how best to deploy Exchange. Should it be virtualized? Do you use SAN or DAS for storage? How much memory and CPU does it really take? How do we address performance or scalability problems in the future? Or should you just move to the cloud?

 

So, where do you start?

 

Start with the leader: HP.  We have more Exchange instances running than any other vendor and have more than 25 years of experience partnering with Microsoft. But that’s just our past. Over the coming weeks, you’ll hear more from us on our direction to enable organizations to deploy and maintain Exchange in even easier and more cost effective ways.

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  • More than 30 years in Sales and Marketing in IT services business. Currently managing a program on services for x86 based environments.
  • Chary Chigurala is HP’s Global Leader for IT Strategy, Transformation and M&A with 25 years experience in Strategic and transformational projects
  • David is a Fellow in Service Management, co-author of the ITIL Service Operation book and author of the update to ITIL Service Strategy. He is also chairman of the IT Service Management Forum International Board
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  • Duncan Campbell is the Geo Focal Executive for Converged Infrastructure in the Enterprise Storage, Servers, and Networking (ESSN) Worldwide Marketing Organization at Hewlett-Packard. He is also at the helm for Converged Infrastructure for the Small and Midmarket Business for HP’s Enterprise Business Group. Campbell brings more than 25 years of enterprise and midmarket industry marketing experience to this leadership team, with a proven track record spanning software, networking, services, PCs and systems, as well as deep channel and regional expertise. Campbell’s prior appointments were vice president of marketing for Adaptive Infrastructure and prior to that, the vice president of marketing for HP StorageWorks. He was responsible for advancing the market position of HP’s storage area network, network-attached storage, information life cycle management, near-line and storage management software offerings through both direct and indirect channels for small, midsize and enterprise customers. Prior to joining the HP StorageWorks team, Campbell was vice president of marketing and business development for First Virtual Communications, a world leader in providing easy-to-use, integrated rich media communications solutions. Before that, he was the principal and a founding member of Adjunct Consulting, where he helped incubate a SAN-management-over-IP startup and developed transformational business strategies for his other client companies. Campbell was formerly with HP from 1986 to 2001 in various marketing director roles spanning workstations, software, networking, PC servers and Intel servers. He also served as worldwide director of marketing for channels, alliances and partners. Campbell holds a Master of Business Administration from the Wharton School of the University of Pennsylvania and a Bachelor of Science in chemistry from the University of California at San Diego. © 2010 Hewlett-Packard Development Company, L.P.
  • Hande has been with HP for over 10 years and held key consulting business and marketing roles based in New York and Boston US. Currently, she is the WW marketing lead for Cloud and Converged Infrastructure Consulting Services for HP Technology Consulting and living In Istanbul with her family. Hande enjoys spending time with friends, traveling, skiing and reading. Hande holds a M.B.A degree from Bentley College, MA.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Having joined HP in 2003 Ian Jagger is the world-wide marketing and program manager for HP Technology Consulting's Strategic Consulting Services, Critical Facilities Services and Energy and Sustainability Management Services, as well as emerging IT services Prior to his current role, he served as the HP Services Marketing Manager for Central and Eastern Europe, Middle East and Africa, having joined HP in a similar role in the Middle East. Prior to HP Jagger had a 15 year international sales career, culminating in being Sales and Marketing Director for Steelcase Inc addressing Northern Europe before focusing more specifically on marketing. His initial focus was consultancy and interim marketing management, primarily for small to mid-sized customers based or looking to expand in the Middle Eastern region. Immediately prior to joining HP he was a strategic marketing consultant addressing investment targets for a technology fund. Born in Rochdale, United Kingdom, Jagger holds an honors bachelor of science degree in economics and a degree in social psychology from Loughborough University, England. He also holds a Masters Diploma in Marketing from the Chartered Institute of Marketing, is a Member of the Chartered Institute of Marketing and a Chartered Marketer. He has one daughter and lives in Cary, North Carolina.
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  • Broad mix of experiences developed in more than 20 years of technology-driven innovation. Fascinated by changes triggered by social networks and cloud. Bachelor in Theoretical Physics.
  • Mark joined HP in January 2007 as a Business Consultant for the Data Center Transformation team. His role is to assist HP customers in determining the best solutions to their problems and that HP services and experiences are shared and understood. Mark has 25 years of experience in technical project and program management, customer service, and Information Technology including 15+ years international experience. A proven track record in increasing productivity, improving service, cost management, vendor management, and contract negotiations as well as a Six Sigma Master Black Belt. In 2011 Mark was recognized as a HP Brand Ambassador for his ongoing commitment to Service, Quality, and Customer Satisfaction and Engagement.
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  • Steve Grumann has been in technology consulting for 18 years, nearly 13 of that with HP. He is currently a Strategy Consultant, focusing on Cloud and Service related IT delivery models.
  • I work with HP customers to help them create business value with strategic service management. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at www.hp.com/go/stuartrance or Follow me on Twitter @StuartRance
  • Greetings! I am on the HP Converged Infrastructure marketing team focused on Business Critical Systems. Topics I am interested in include mission-critical computing, scale up x86, and Converged Infrastructure
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