Converged Infrastructure

Critical Advantage for HP Converged Infrastructure and SAP HANA

By Hartmut Braun – Manager of the Global Alliance Partner Portfolio for HP Proactive Services


As part of the HP SAP Alliance team my focus is on joint customer support services. With more than 25 years of country and worldwide IT industry assignments, I’d like to share my thoughts on the value of proactive services and “end2end” business solutions support; commonly referred to as “appliances”.


The HP Converged Infrastructure solution for the SAP High Performance Analytic Appliance (HANA) is the most recent in a series of business solutions where two leading vendors, in this case HP and SAP, have developed an integrated solution to address a major business problem.


The HP Converged Infrastructure Solution for SAP HANA greatly accelerates the response time for data queries, transforming the enterprise into a faster, smarter competitor. Shipping as a predefined and integrated solution, you need not worry about the complexity in the number of components nor do you have to worry with the integration and interdependencies between the infrastructure layer and the application layer of the solution stack.


Once the solution is moved into production, however, you’ll need to ensure it is continuously available to the business whenever it is needed. This requires mature and bulletproof processes for operation and support with the entire solution in mind. To accomplish this IT will first need to check the basics of service level management, including: what is my SLA with the business, and, do I have all the underpinning contracts in place, for all elements of the “end2end” solution stack? IT then needs to evaluate the solution support capabilities of the vendors; do they just support their product or do they also understand the broader context in which the product is used in your environment. While this sounds easy, it is often overlooked and given lower priority than it should have.


As with outages—where technology accounts for only 20%, leaving 80% caused through people and processes—it is the people and the processes in support that can often make or break your ability to consistently achieve your business SLA’s.


HP recently announced a new service for HP ProLiant Servers, called Critical Advantage that provides this capability for the HANA solution. The new HP Critical Advantage service provides clients with an assigned account team to deliver support and maintain uptime of business-critical, virtualized environments. Account teams focus on problem resolution and process improvement, which enables clients to redirect staff resources toward innovation.


This service offers flexible hardware support for all HP components from 13*5 up to 6h call to repair, giving you the capability to scale the service to your needs. It also comes with SAP collaboration for reactive incidents to ensure we focus on problem resolution, not on finger pointing.


By the flexible nature of the service, you can add proactive deliverables, to complement your in-house capabilities, either SAP/HANA specific or of more generic nature to get assistance with e.g. virtualization, performance optimization and capacity management. For more information: HP Critical Advantage service brief


Whomever you engage for supporting your SAP environment, you should always check on their vendor collaboration capabilities. They must have an understanding of how each product is used inside the solution and must have the people and processes to collaboratively prevent and resolve issues.


I look forward to your comments and feedback.


Thanks, Hartmut

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  • 25+ years experience around HP Storage. The go-to guy for news and views on all things storage..
  • Technology marketing professional with over 25 years of experience in energy, semiconductor and IT industries.
  • More than 25 years in the IT industry developing and managing marketing programs. Focused in emerging technologies like Virtualization, cloud and big data.
  • More than 25 years of enterprise and midmarket Strategy and Marketing leadership and experience. Prior HP appointments included VP of Marketing for Adaptive Infrastructure and VP of Marketing for the HP Storage Division. Past positions prior to HP include VP of Marketing and Business Development for First Virtual Communications as well as Principal and Founding Member of Adjunct Consulting.
  • Over 12 years of consulting, new technology services development and marketing experience covering data center, IT infrastructure, cloud technology domains. Hande holds a M.B.A degree from Bentley College, MA.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Hector has marketing and communications expertise. With vast experience within the Enterprise Digital Marketing communications team at HP.
  • Editor and writer with 12+ years experience in the corporate software and technology sectors.
  • Marketing & communications professional with over 15 years of experience in a variety of industries across multiple continents. Part of HP Financial Services - helping customers build IT investment strategies that support tranformation and the ability to deliver business goals.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • Julia Mason-Ochinero is WW CME Marketing Lead, HP Enterprise Marketing. In this role, Julia is responsible for driving dialog with CSPs on how they can transition to sustainable, profitable business models and enter into co-opetition with over-the-top (OTT) content providers who are changing this industry’s landscape. She joined HP in 2010 from Accel Partners (where she worked as a consultant.) Prior to Accel, Julia held marketing leadership positions with companies including Adobe, Nuance, OpenWave, Novell, Nuance Communications and RealNetworks. She began her career in Chicago working with organizations including AT Kearney, Andersen Consulting and Ameritech. She currently resides in Silicon Valley.
  • Focused on cloud, virtualization and appliance solutions for HP technology.
  • Hello! I am a social media manager for servers, so my posts will be geared towards HP server-related news & info.
  • HP Servers, Converged Infrastructure, Converged Systems and ExpertOne
  • More than 23 years of enterprise IT Marketing and Communications experience; working on the HP Converged Infrastructure Marketing team from when it was first pioneered and launched to the market in 2009.
  • Greetings! I am on the HP Enterprise Group marketing team. Topics I am interested in include Converged Infrastructure, Converged Systems and Management, and HP BladeSystem.
  • Teri is responsible for the social media program for the HP Networking and HP Storage business units. Teri has has held global roles in IT, Operations, Sales, Partner Programs, Communications, and Marketing at HP.

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