Converged Infrastructure

HP Service Delivery: Stories from the Superstorm


by Audrey Trenholm, HP Service Delivery Manager


Looking back at HP’s immediate response to the disaster in the Northeast, I see so much to be proud of.


 Proactively, before the hurricane hit, we put some employees up in hotels so they’d be safe and wouldn’t have to travel too far, just walk across the street to a customer datacenter. Many hotels flooded. In one, in Jersey City, an HP employee was put up on the fourth floor with about 200 other people in a ballroom. They were given blankets and flashlights and waited out the storm.


One engineer slept at his desk in a customer datacenter because he couldn’t get across the street to his hotel, and he wanted to make sure that if anything happened he would be there for the customer.


First and foremost, of course, our concern is for employee safety. Now everyone is safe, and they know their families are back home safe, and our employees are going above and beyond to do everything they can to get our customers’ facilities up and running. It’s a true testimony to HP employees and the unconditional, round-the-clock support we have from upper management and above; it’s just phenomenal. We’re a technology company, but, of course, our most important asset is, and always will be, our people – along with our customers.


If you haven’t been following our Technical Support Services blog and Transforming IT blog, check out these posts for examples of HP employees’ dedication to helping customers recover from the devastating effects of the hurricane:


Mike Alame: Battling Sandy: A Report from the HP Support Front


John Mullin: The Post-Sandy Recovery: Bracing for the Power-Up


Antonio Neri: In the Aftermath of Hurricane Sandy, HP Goes Above and Beyond


Richard L. Sawyer: Micro-Planning for Disaster: Equipping a Data Center "Crash Cart"


Neal Clapper: HP Support Delivery in the Post-Sandy Recovery


You can learn about HP Datacenter Care Service here.


Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the community guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
About the Author
About the Author(s)
  • 25+ years experience around HP Storage. The go-to guy for news and views on all things storage..
  • Technology marketing professional with over 25 years of experience in energy, semiconductor and IT industries.
  • More than 25 years in the IT industry developing and managing marketing programs. Focused in emerging technologies like Virtualization, cloud and big data.
  • More than 25 years of enterprise and midmarket Strategy and Marketing leadership and experience. Prior HP appointments included VP of Marketing for Adaptive Infrastructure and VP of Marketing for the HP Storage Division. Past positions prior to HP include VP of Marketing and Business Development for First Virtual Communications as well as Principal and Founding Member of Adjunct Consulting.
  • Over 12 years of consulting, new technology services development and marketing experience covering data center, IT infrastructure, cloud technology domains. Hande holds a M.B.A degree from Bentley College, MA.
  • More than 25 years in the IT industry, managing ITSM, service development and delivery projects in Technology Services. Specialized in end2end support for ISV based business solutions. Certified ITIL and project management expert.
  • Hector has marketing and communications expertise. With vast experience within the Enterprise Digital Marketing communications team at HP.
  • Editor and writer with 12+ years experience in the corporate software and technology sectors.
  • Marketing & communications professional with over 15 years of experience in a variety of industries across multiple continents. Part of HP Financial Services - helping customers build IT investment strategies that support tranformation and the ability to deliver business goals.
  • Eduardo Zepeda, WW TS Social Media Program Manager & Internal Communications for WW Technology Services Blogging on behalf of HP Technology Services (TS_Guest)
  • Julia Mason-Ochinero is WW CME Marketing Lead, HP Enterprise Marketing. In this role, Julia is responsible for driving dialog with CSPs on how they can transition to sustainable, profitable business models and enter into co-opetition with over-the-top (OTT) content providers who are changing this industry’s landscape. She joined HP in 2010 from Accel Partners (where she worked as a consultant.) Prior to Accel, Julia held marketing leadership positions with companies including Adobe, Nuance, OpenWave, Novell, Nuance Communications and RealNetworks. She began her career in Chicago working with organizations including AT Kearney, Andersen Consulting and Ameritech. She currently resides in Silicon Valley.
  • Focused on cloud, virtualization and appliance solutions for HP technology.
  • Hello! I am a social media manager for servers, so my posts will be geared towards HP server-related news & info.
  • HP Servers, Converged Infrastructure, Converged Systems and ExpertOne
  • More than 23 years of enterprise IT Marketing and Communications experience; working on the HP Converged Infrastructure Marketing team from when it was first pioneered and launched to the market in 2009.
  • I help clients use service management to create business value for themselves and their customers. I am a senior ITIL examiner and I have written many ITIL books and pocket guides. Find out more at or Follow me on Twitter @StuartRance
  • Greetings! I am on the HP Enterprise Group marketing team. Topics I am interested in include Converged Infrastructure, Converged Systems and Management, and HP BladeSystem.
  • Teri is responsible for the social media program for the HP Networking and HP Storage business units. Teri has has held global roles in IT, Operations, Sales, Partner Programs, Communications, and Marketing at HP.

Follow Us