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Engaging and Energizing Experts for Superior Support

The award-winning HP Consumer Support Forum connects HP customers online to exchange insights, tips and answers to questions. Volunteer “HP Experts” are the heart of the Forum, providing 50%+ of the solutions. With the growth of the Forum, HP needed to energize and grow its base of Experts and created multiple activities, outlined in this Forrester Groundswell Award entry, to motivate Experts and extend their reach.

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