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Displaying articles for: October 2011

HP to Keep PC Division

HP today announced that it has completed its evaluation of its Personal Systems Group (PSG) and has decided the unit will remain part of the company.


“It’s clear after our analysis that keeping PSG within HP is right for customers and partners, right for shareholders, and right for employees,” said Meg Whitman, HP president and chief executive officer. “HP is committed to PSG, and together we are stronger.”


PSG has a history of innovation and technological leadership as well as an established record of industry-leading profitability. It is the No. 1 manufacturer of personal computers in the world with revenues totaling $40.7 billion for fiscal year 2010.


“We intend to make the leading PC business in the world even better,” said Todd Bradley, executive vice president, Personal Systems Group, HP.


(Editor’s note: The above is an abridged version of today’s press release)


For more information

Read today’s full press release

Visit HP’s Investor Relations website

Follow @hpnews and @hp on Twitter

How HP is learning to predict customer behavior by merging social media and company data

A pilot project completed by HP Labs and HP Global Customer Intelligence shows that data from social media can be merged with company data to predict customer behavior with up to 90% accuracy.


The pilot demonstrates that collaboration between marketing and IT departments is critical to unlocking the business value of social media.  The system used can correlate social media conversations about specific product features to actual customer transactions in real-time.


HP is expanding the scope of the project internally as the underlying technology is being piloted by HP customers in the media and entertainment industries.


A key marketing opportunity for the digital age

The owner of a local restaurant can easily read a few dozen reviews of her business on Yelp, understand them, and act on them.


For larger, global companies – that are the subject of tens of thousands of comments every day – a human-only approach doesn’t work.  The alternative is to put software analytics in place.  But without merging that analysis with other business data, insights from social media remain disconnected from the rest of the enterprise, limiting the opportunity to act.


Project Fusion: Results

HP called its pilot “Project Fusion” because it combines two different kinds of data:


1. unstructured data ( reviews, customer surveys,  customer support logs, and other natural-language text)

2. structured data (customer support tickets, sales transactions, customer demographics)


Using HP Labs’ new text analytics technology, the team first converted the unstructured data into a structured format.  Then, human analysts could use standard data-mining and statistical tools to analyze the two data sets together.  In one case, social signals predicted support tickets with 90% accuracy.  In another case, different social signals were highly correlated to sales.


“The results are significant enough to act on,” explains Prasanna Dhore, VP Customer Intelligence, HP. “Applying this methodology can improve both the customer experience and the bottom line.”  For example, if HP can anticipate product issues, it can deploy specialized support staff before customers call for help, he said.  The signals could also be used to fine-tune the company’s marketing spend while a campaign is still running.


How HP’s system works

Like many companies, HP has already wrung most of the useful information out of its existing customer database. To tap into the richness of social media, HP had to invent new technology.


The text analytics HP Labs created are part of a broader “Live Customer Intelligence” project that includes data visualization, parallel processing, and other key components.


“Prasanna needed the ability to drill down inside a customer review to identify specific product attributes and assign sentiment to them,” says Meichun Hsu, Director of Intelligent Information Management at HP Labs.  “That’s what our technology does.  Because it can identify sentiment more granularly than other solutions, we could convert text into structured numerical data.”


The software is also designed to work in real-time and works with database technology like Vertica’s, which HP acquired in January 2011.  (In fact, customers of Vertica include social media sites like Twitter and Groupon).


Bringing the solution to HP customers

“We see an enormous opportunity for this in every industry,” says Jeff Edlund, CTO, Communications and Media Solutions, HP.  “There are particularly interesting applications for media and telecommunications companies, which already have detailed customer databases.  The more customer data you have to begin with, the more insight social media signals can add.”


As Dhore notes, though, the reality is that bringing this to life is 5% vision, 95% execution.  “Transformative projects like this, which cross organizational boundaries, require intense focus and cooperation,” he notes.


The challenge is not lost on Edlund, but it’s one he feels equipped to meet.  “One reason we’re so excited is because HP has all the capabilities customers need to integrate social media with enterprise IT.”


Complementing the capabilities created in the lab, HP further expanded its portfolio of unstructured data analytics by acquiring Autonomy earlier this month.  Autonomy is a leader in enterprise information management and meaning-based computing.


“The exploding growth of unstructured and structured data and unlocking its value is the single largest opportunity for consumers, businesses and governments,” said Meg Whitman, HP CEO, in a recent statement about Autonomy.  “We are committed to helping our customers solve their toughest IT challenges.”


For more information


Forrester research, published October 25, 2011, “The Road Map To Integrating Social And Customer Data”, by Zach Hofer-Shall.  (See related blog post, also by Zach Hofer-Shall).


Summary of HP Labs text analytics and the Live Customer Intelligence project:

“LCI: A Social Channel Analysis Platform for Live Customer Intelligence”


New HP Labs research:

“Integrating Sentiment Analysis and Term Associations with Geo-Temporal Visualizations on Customer Feedback Streams”


Other related HP Labs research:

“Combining Lexicon-based and Learning-based Methods for Twitter Sentiment Analysis”


“Transforming Retail Customer Shopping Experiences Using Mobile Devices, Open Architectures, and Operational Business Intelligence”


“Experience in Extending Query Engine for Continuous Analytics”

HP Promoting Social Innovation with the U.S. Agency for International Development (USAID)

(Contributed by Gabi Zedlmayer, Vice President of HP’s Office of Global Social Innovation)


Today, the U.S. Agency for International Development (USAID) and HP announced a commitment to collaborate on projects across the globe that advance social innovation in education, entrepreneurship, health and more. Having already collaborated with USAID since 2002, we know that our objectives align and that USAID brings an innovative approach to private sector partnership in pursuit of social, economic and environmental outcomes in the developing world.

Why is this relationship important? Regardless of the time and resources we devote to making a difference, we can’t do it alone. That’s why HP advocates a collaborative approach to solving tough, complex global problems, one in which corporations, government agencies and NGOs share resources and expertise. USAID already brings extensive development expertise, funding and partners, and its reach throughout the developing world is considerable. But by tapping the skills of HP’s 325,000-strong employee base, our range of technological solutions, and our customer and stakeholder partnerships, we can be much more effective in tackling (together) root causes of global challenges such as education, infant and maternal ill-health, unemployment and poverty. And in ways that make good public policy and business sense too.

One of the first joint initiatives we’ll be embarking on is to strengthen global entrepreneurship. Around the world, young people are learning how to use technology to develop their own businesses, guided by training provided through HP and its HP-LIFE entrepreneur training program.  The HP LIFE program has already reached students and entrepreneurs in 48 countries. Under this new agreement, USAID’s EQUIP3 program (Educational Quality Improvement Program for Out of School Youth), managed by the Education Development Center (EDC), will support and more thoroughly measure the impact of the HP-LIFE program to enrich our understanding of how IT training and web-based mentoring and networking kindles the creation and success of enterprises.  These learnings will benefit not only our work but the initiatives of USAID missions, international donors and others committed to supporting enterprise development worldwide. 

That is just the beginning…we are charged up with additional ideas and are building out concrete programs in shared priority countries and key sectors.  Current initiatives that we might to look to for inspiration include: 


Our HP Catalyst Initiative, which is tearing down obstacles that prevent students from learning science, technology, engineering, and math (STEM); and, our partnership with the Clinton Health Access Initiative (CHAI), which is helping to reduce AIDS fatalities by bringing technology and healthcare together in innovative ways.


Founded in 1961, the USAID is celebrating its 50th anniversary this year by honoring visionaries who have helped improve millions of lives in the developing world through innovation. For more info, go to: 


Read the USAID press release at:

HP Ranks High in 2011 Newsweek Green Rankings

HP is proud to have secured again a leadership position in the annual Newsweek Green Rankings. In 2011, HP ranked second on the America’s Greenest Companies list and fifteenth in the world. We continue to remain committed to leadership in environmental sustainability both within the technology sector and beyond through a variety of programs within our own operations, that of our supply chain and in the products and services that we deliver to market. This type of third party recognition helps to remind us of the importance and impact of our sustainability initiatives across the business and to the world at large.


According to Newsweek, it partnered with environmental research groups Trucost and Sustainalytics to put together the benchmark, and the methodology combines an environmental impact score, an environmental management score, and an environmental disclosure score. HP’s overall Newsweek Green Score was 75.8 percent, which reflected in part HP’s strong environmental management systems, sustainable building designs, and achievement of goals such as the removal of mercury from all notebooks and the reduction of greenhouse-gas emissions to 40 percent below 2005 levels.


Not content to rest on our laurels, HP continues to execute on our environmental sustainability strategy within HP Labs, across our business units and at the corporate level. We recently announced the selection of Hara, a provider of environmental and energy management solutions, to automate energy and sustainability data collection across more than 1,000 HP facilities worldwide. And in late September 2011, we hosted a diverse group of stakeholders in London with a vested interest in addressing the global energy challenge. An updated collection of our environmental sustainability news can always be found in our HP and the environment online press kit.

Labels: Sustainability

Bringing Low-Carbon Solutions to Market

(Contributed by Engelina Jaspers, vice president, environmental sustainability, HP)


Yesterday HP and Pew released a report, The Business of Innovating: Bringing Low-Carbon Solutions to Market, that explores how companies can successfully implement low-carbon innovation strategies. Written by Andrew Hargadon, Professor at University of California, Davis’ Graduate School of Management, the report includes an in-depth study of eight low-carbon solutions from HP and three other companies, outlining the barriers specific to low-carbon innovation efforts and providing a set of practical lessons companies can use to overcome them.


Leading companies are strategically pursuing low-carbon innovations to hedge risks, capture new business and stay competitive with emerging markets and technologies. Low-carbon technologies and solutions reduce GHG emissions and provide opportunities for revenue growth, product leadership and market share. For example, HP Labs continues to develop the next generation of sustainable IT ecosystems including the pursuit of a net zero datacenter.


Huge energy and GHG savings are possible with existing low-carbon technologies. The limiting factor may not be our ability to invent novel technologies, but rather to deploy and integrate those we have. The challenge for many executives: to invest in advancing and bringing to market known solutions despite the allure of countless “breakthroughs” that may be just around the corner. HP recommends that its customers unlock the full potential of energy by choosing energy-efficient products, consolidating with solutions that streamline or displace inefficient products and processes, and controlling energy use with solutions that intelligently manage consumption.


The report will be explored at the Business of Innovating conference in Atlanta on October 25-26, where I will be participating in a plenary discuss on low-carbon innovation.

For more information or to download a copy of the report, go to:

HP and Lucile Packard Children’s Hospital Innovate to Improve Care and Save Lives

As a result of preventable medical slip-ups caused by human error, many patients face unnecessary complications and in some case even death. One of the biggest problems facing hospital staff is the quantity of data generated during normal patient care. In addition to working in highly stressful environments, medical professionals are required to monitor, absorb, process, and act on vast amounts of highly complex information – vital signs, bodily functions, medications, reports from different specialists, and much more.


To provide necessary support for hospital staff and make effective use of the endless patient data stream, Lucile Packard Children’s Hospital at Stanford and HP today announced a new real-time patient status system. Packard Children’s Hospital is piloting the electronic Patient-Centered Dashboard in its Pediatric Intensive Care Unit. 



Physicians at Lucile Packard Children’s Hospital [and researchers from HP Labs] review a unit-wide Dashboard located in the Hospital’s Pediatric Intensive Care Unit.


The electronic dashboard replaces the traditional whiteboard (with hand-written patient names, room numbers, responsible staff names, etc), using detailed patient data to predict patient needs, and giving busy hospital personnel access to essential patient information from one central location, including at-a-glance alerts (with red, yellow, and green urgency-level lights) that can help prevent life-threatening complications. 


In May, HP and Packard Children’s Hospital announced a Global Social Innovation partnership that highlighted joint research projects, such as the Patient-Centered Dashboard. The organizations have been collaborating on research around patient safety for over two years. 


To date, the pilot program has yielded positive results, finding that the Patient-Centered Dashboard prompts a change in care in one out of three young patients. Examples include reminding staff of overdue care, such as replacing or removing equipment that might otherwise cause infection, altering the type or quantity of medication, taking measures to prevent pressure ulcers (bed sores) and raising the head of the bed to prevent ventilator-associated pneumonia. The dashboard is designed to be usable in other hospitals in the United States and around the world.


As Jaap Suermondt, director of healthcare research at HP Labs says, “By getting better information into the hands of caregivers, technology has the potential not only to improve lives, but also to save them.” 


Watch to see how the Patient-Centered Dashboard is helping hospital staff improve patient care: 


For more information about HP's commitment to improve healthcare, please visit:

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