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Contact Center, Cloud, Unified Communications - Around Enterprise Services, August 10th

By Judi Cardinal, Enterprise Services WW Marketing 

 

Here is a summary of the Enterprise Services blog topics for this past week:HPES Summary.jpg

 

Can You Transform Your Contact Center into a CRM Hub?by Annabelle Baxter

The ways organizations can serve and engage customers are evolving due to the rapid adoption of social media. To meet the needs of customers, enterprises need to transform their contact centers into hubs for customer relationship management (CRM) and provide meaningful, insightful data collection.

 

Podcast on delivering essential information in the cloudby E.G. Nadhan

As Dana Gardner says in this Briefings Direct podcast (listen or read the podcast) -- just like customers prefer to interface with cloud service providers through SLAs and KPIs and the language of business risk rather than an engineer's checklist. Gardner's comment is just one of many insightful observations made in this podcast where he interviews HP's Christian Verstraete, Chief Technologist for Cloud Strategy at HP and Paul Muller, Chief Software Evangelist at HP.

 

Increase customer satisfaction through enhanced customer engagementby Kimberly Davis

Your contact center is key to providing a better customer experience, to turning around negative perceptions of your company, and to finding out what customers really want so that you can provide the right products and services for the market.

 

Telecommunications Wholesale Providers - 5 Steps to Prepare for the Futureby Richard Arthur

This blog describes the landscape for wholesalers and characterizes challenges, opportunities and steps many are taking to progress. 

 

Best Practices for Unified Communications and Collaboration by Danette Hardin

Over the past few months, I’ve been blogging about the benefits of Unified Communications (UC). Today, I’m going to let someone else do the talking for me via a Frost & Sullivan white paper titled Best Practices for Deploying Unified Communications & Collaboration – The Role of Services in UC&C.

 

Introducing the First Edition of BPO Edge, focusing on Finance & Accounting Services by Rachel Ramaswami

The world of Business Process Outsourcing (BPO) moves fast and changes even faster. It can sometimes be hard to keep up with what’s happening, which is why I’m so excited to tell you about a new digital magazine from HP that should become one of your go-to-resources for BPO information.

 

Integrate the business of IT to combat its consumerization  by E.G. Nadhan

Read the top 5 Steps that need to be taken to integrate the business of IT; Governance,   Architecture, Standardization, Checkpoints and Recognition

 

Will Postal Service changes be a catalyst for change to business document workflows?  By Cara Shockley

Despite decades of discussion around the paperless office, according toPrintPlace.com the printing business is actually bigger than ever.  They cite some interesting statistics. Read Cara Shockley’s blog to see these statistics. 

 

 

 

 

 

Labels: BPO| HPES| ITO
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